Invite Only | October 4-6, 2022

Build for the Future
Summit 2022

An exclusive interactive event looking into the future of digital CX

About the summit

Join us for interactive and collaborative learning sessions with industry experts, clients and customers, as well as fun networking events including golf, a gala, and more!

Dynamic demos and discussions on:

Digital innovation using analytics, AI, and automation
CX and better customer retention
Sales and marketing growth and online reputation management
Strategic staffing of critical IT roles
Cloud adoption, migration and development
Contact center operating efficiency

Location

The Westin Cape Coral Resort at Marina Village
Cape Coral, Florida 33914

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When

Tues, Oct 4, 2022 –
Thurs, Oct 6, 2022

Featured keynote speakers

Kevin Surace
Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation

Blake Morgan
Customer Experience Futurist and Bestselling Author

Kate Leggett
CX Analyst, Leading Expert on CRM and Customer Service Strategies, Maturity, Benchmarking, Governance, and ROI

Agenda

Tuesday, Oct 4

Check-in at the Westin Cape Coral Resort & optional early arrival activities
6:00 PM Welcome reception

Wednesday, Oct 5

Keynotes from:
- Kevin Surace – Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation
- Blake Morgan – Customer Experience Futurist and Bestselling Author
- Kate Leggett – CX Analyst, Leading Expert on CRM and Customer Service Strategies, Maturity, Benchmarking, Governance, and ROI
End-user panel and transformation examples from leading social media application, national transportation leader, and more
Breakout tracks covering intelligent automation, employee experience, CX success stories
Gala networking dinner & book signing

Thursday, Oct 6

Optional 1:1 match-making meetings with executive team, HGS ecosystem partners and peers
Charity golf tournament
Water adventures and tours

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Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra

CIN: L92199MH1995PLC084610

Online Dispute Resolution (ODR)

Build for the Future Summit 2022