Invite Only | October 4-6, 2022
Build for the Future
Summit 2022
An exclusive interactive event looking into the future of digital CX
Register by September 7, 2022, to receive a copy of Blake Morgan’s book, “The Customer of the Future”
About the summit
Join us for interactive and collaborative learning sessions with industry experts, clients and customers, as well as fun networking events including golf, a gala, and more!
Dynamic demos and discussions on:
- Digital innovation using analytics, AI, and automation
- CX and better customer retention
- Sales and marketing growth and online reputation management
- Strategic staffing of critical IT roles
- Cloud adoption, migration and development
- Contact center operating efficiency
Location
The Westin Cape Coral Resort at Marina Village
Cape Coral, Florida 33914
When
Tues, Oct 4, 2022 –
Thurs, Oct 6, 2022
Featured keynote speakers
Kevin Surace
Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation
Blake Morgan
Customer Experience Futurist and Bestselling Author
Kate Leggett
CX Analyst, Leading Expert on CRM and Customer Service Strategies, Maturity, Benchmarking, Governance, and ROI
Agenda
Tuesday, Oct 4
- Check-in at the Westin Cape Coral Resort & optional early arrival activities
- 6:00 PM Welcome reception
Wednesday, Oct 5
- Keynotes from:
- Kevin Surace – Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation
- Blake Morgan – Customer Experience Futurist and Bestselling Author
- Kate Leggett – CX Analyst, Leading Expert on CRM and Customer Service Strategies, Maturity, Benchmarking, Governance, and ROI
- End-user panel and transformation examples from leading social media application, national transportation leader, and more
- Breakout tracks covering intelligent automation, employee experience, CX success stories
- Gala networking dinner & book signing
Thursday, Oct 6
- Optional 1:1 match-making meetings with executive team, HGS ecosystem partners and peers
- Charity golf tournament
- Water adventures and tours
