Invite Only | October 4-6, 2022

HGS Logo - main

Build for the Future
Summit 2022


An exclusive interactive event looking into the future of digital CX

Register today

About the summit

Join us for interactive and collaborative learning sessions with industry experts, clients and customers, as well as fun networking events including golf, a gala, and more!

Dynamic demos and discussions on:

  • Digital innovation using analytics, AI, and automation
  • CX and better customer retention
  • Sales and marketing growth and online reputation management
  • Strategic staffing of critical IT roles
  • Cloud adoption, migration and development
  • Contact center operating efficiency

Location

The Westin Cape Coral Resort at Marina Village
Cape Coral, Florida 33914

View website
View map


When

Tues, Oct 4, 2022 –
Thurs, Oct 6, 2022

Featured keynote speakers

Kevin Surace
Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation

Blake Morgan
Customer Experience Futurist and Bestselling Author

Kate Leggett
CX Analyst, Leading Expert on CRM and Customer Service Strategies, Maturity, Benchmarking, Governance, and ROI

Agenda

Tuesday, Oct 4

  • Check-in at the Westin Cape Coral Resort & optional early arrival activities
  • 6:00 PM Welcome reception

Wednesday, Oct 5

  • Keynotes from:
    • Kevin SuraceInternationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation
    • Blake MorganCustomer Experience Futurist and Bestselling Author
    • Kate LeggettCX Analyst, Leading Expert on CRM and Customer Service Strategies, Maturity, Benchmarking, Governance, and ROI
  • End-user panel and transformation examples from leading social media application, national transportation leader, and more
  • Breakout tracks covering intelligent automation, employee experience, CX success stories
  • Gala networking dinner & book signing

Thursday, Oct 6

  • Optional 1:1 match-making meetings with executive team, HGS ecosystem partners and peers
  • Charity golf tournament
  • Water adventures and tours