HGS Logo - main

Invite Only | November 1-3, 2023 | AUSTIN

BUILD FOR THE FUTURE
Summit 2023


Join us in the Live Music Capital of the World for an exclusive, interactive event looking into the future of digital CX. Gain first-hand knowledge on industry best practices, insight from thought-provoking keynotes, and invaluable networking opportunities with leaders in CX, automation, analytics, and artificial intelligence.

Register today

Shaping the future of CX

Three days of fresh ideas, thought-provoking stories


Embark on the era of customer empowerment with an exciting agenda filled with dynamic demonstrations, thought-provoking discussions, and invaluable insights at HGS’ Build for the Future Summit 2023. Topics include:

  • Digital innovation using analytics, AI, and automation
  • CX and better customer retention
  • Sales and marketing growth and online reputation management
  • Strategic staffing of critical IT roles
  • Cloud adoption, migration, and development
  • Contact center operating efficiency

Shaping the future of CX

An agenda of fresh ideas, thought-provoking stories


Embark on the era of customer empowerment with an exciting agenda filled with dynamic demonstrations, thought-provoking discussions, and invaluable insights at HGS’ Build for the Future Summit 2023. Topics include:

Digital innovation using analytics, AI, and automation

CX and better customer retention

Sales and marketing growth and online reputation management

Strategic staffing of critical IT roles

Cloud adoption, migration, and development

Contact center operating efficiency

Build for the Future 2023 wouldn’t be the same without some fun sprinkled in! We’ll have plenty of opportunities for networking during our nightly celebrations and activities like golf, spa, and a night on the town.

Check back for a detailed look at our full agenda!

View agenda

Find your inspiration


Hear from these industry-leading experts and more!

Kevin Surace

Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation

Blake Morgan

Customer Experience Futurist and Bestselling Author

VENUE

The perfect backdrop for collaboration and innovation, Omni Barton Creek Resort & Spa, is nestled in the sprawling hill-country, amongst rolling hills and a top-ranked golf scene.
Learn more

Reserve your spot and discover the future of customer experience

“To grow beyond the era of having just a single advantage over our competitors, we must embrace technology, leverage data, and build a human plus digital ecosphere that is agile and innovative. We must Build for the Future.”

– Venkatash Korla
President & CEO

HGS