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Wed, Nov 1

Check-in at the Omni Barton Creek Resort & Spa
6:00 PM – Welcome Reception

Thu, Nov 2

9:00 AM – Welcome and Build for the Future Vision
9:30 AM – Featured Keynotes
12:15 PM – Lunch
1:30 PM – Breakout Sessions
4:00 PM – Peer Panel
6:00 PM – Charity Dinner and Casino Night

Fri, Nov 3 (optional activities)

7:30 AM – Golf Tournament
8:30 AM – Austin Adventure
9:00 AM – Spa

Session Details

Build for the Future Vision

Venkatesh Korla
President and CEO, HGS Digital

The world is changing rapidly and expectations from consumers are rising as technology disrupts every aspect of business. Venk will unpack HGS Vision for the ‘Agile Enterprise,’ ranging from building a more Modern CX strategy, to Outsourcing non-core activities, leveraging RPA to optimize processes, and bring the right Experts on Demand to the table at just the right time.

Featured Keynotes

AI Disruption

Kevin Surace
Internationally Recognized Futurist/Visionary on Disruptive Innovation, AI and the Age of Automation

Artificial Intelligence is reshaping processes across industries. How will yours be affected? Kevin Surace, pioneer of AI and one of the original inventors of Virtual Assistants (like Siri) discusses the latest insights, advances, and applications of AI and automation and explains how it will impact you and your company.

Customer of the Future

Blake Morgan
Customer Experience Futurist and Bestselling Author

Blake Morgan, author of Customer of the Future will show you the importance of customer experience in today’s world and how it can be leveraged to set your company apart from competitors.

She shares how new technologies are being used to enhance customer experiences. She helps your employees to understand this complex topic and how innovative strategies can be implemented.

Breakout Sessions: Track A

Accelerating Digital Operations

1:30 PM

Building a World-Class Digital Organization: Leadership, Talent Management, and Business-IT Integration

with Eric Tabor

Delve into the approach to talent management, emphasizing the importance of blending business knowledge with IT expertise. By fostering a culture of continuous learning and growth, you can successfully transform inherited teams and align their skills with business requirements, resulting in a highly capable and well-rounded workforce.

2:15 PM

Navigating Digital Transformation: Insights from Newell Brands and HanesBrands Executives

with Subra Goparaju and Jason Prior

Digital transformation is reshaping operations, customer experiences, and competitive landscapes. Join an in-depth conversation with executives from Newell Brands and HanesBrands, a global leader in apparel manufacturing. These distinguished industry leaders will provide an overview of their digital transformation journeys, sharing invaluable insights, experiences, and lessons learned along the way.

3:00 PM

Leveraging Generative AI in Your Business

with Dylan Smith and Sharath Tadepalli

Discover the potential of Generative AI in business and learn to integrate it seamlessly into your organization. This enlightening session explores the capabilities of Generative AI, showcasing its ability to provide intelligent responses to critical business questions. See how it improves decision-making, customer support, and operational efficiency.

Breakout Sessions: Track B

The Balance Between EX and CX

1:30 PM

Building an Employee Experience with Proven Retention Results

with Carla Johnson

The most challenging problem in any organization is retaining talent. Discover how to bring the right balance of technology to recruit, screen, train and stay engaged with resources at all levels of your organization.

2:15 PM

A Modern CX – Leveraging Digital Capabilities

with Savita Jones

Explore the contact center of the future and learn how it leverages NLP and AI transcription to put 100% of the voice of the customer to work in near real time.

3:00 PM

A Journey of 1,000 Support Staff Starts With…

with Srivats Asur

Join us for a fireside chat highlighting strategic sourcing challenges and lessons learned during the growth of a support team from 25 to more than 1,000 team members strong. Delve into the crucial role of trust in partner relationships and its impact on business success. Understand the significance of a proactive problem-solving mindset for forward-thinking innovation. Grasp the essentials of constructing a diversified global operating model for expansive reach.

Breakout Sessions: Track C

Growth and Marketing Transformation

1:30 PM

AI for Marketing

with Eric Schwamberger and David Berkowitz

Disruptive AI in marketing has great potential to transform various sectors. Hear how agencies are adapting to these technologies, and become inspired to begin thinking critically about the transformative power of AI and how it will positively disrupt industries and brands.

2:15 PM

Marketing the Total Customer Experience

with Laura Valenti, Eric Schwamberger and Jonas Dominique

The term TX implies a holistic view that considers all aspects of the total customer experience. Delve into the realm of marketing and explore how AI enables marketers to better understand, engage, and serve their customers like never before.

3:00 PM

The Future of Digital Marketing

with Laura Valenti and Holly Hingle

Explore the intersection between effective digital marketing strategies and multi-disciplinary management skills required to drive success in today’s digital landscape. We’ll provide participants with a comprehensive understanding of digital marketing trends, tools, and techniques, while also emphasizing the crucial leadership qualities needed to guide teams and organizations toward achieving marketing objectives.

Peer Panel: Are you ready for the future?

with Larry Fleischman

Hear from our panel of your peers and industry experts how they are investing and planning for technology disruption, resource constraints and striking the right balance between technology and talent.

Build for the Future 2023 wouldn’t be the same without some fun sprinkled in! We’ll have plenty of opportunities for networking during our welcome celebration and activities like golf, spa, and casino night.

Register today