Generative AI for CX

Accelerate your digital transformation journey with Generative AI


Create prompt, personal, and positive call center interactions

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Leverage HGS’s Talent Pool of CX Expertise


As the world unlocks the benefits of using generative AI and ChatGPT for CX, we’ve been tapping away for years building bots for front and back-office processes, deploying AI for monitoring, reporting, and improving workplace safety. We’ve also created cognitive contact centers and intelligent automation services and solutions.

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Reduce

AHT and increase cost savings

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Drive

business growth across the organization

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Ensure

full compliance

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Implement

efficient QA


We’ve created operational models that are faster, leaner, less costly, and more accurate utilizing generative AI and ChatGPT.

3,841 hours saved

100% increase in cross-selling activity by agents

10%AHT reduction

89% increase in agent retention

Human + Digital

With so much chatter around ChatGPT and AI replacing humans, it’s time to level set. Generative AI is trainable and adaptable – which means someone (enter, humans) must train it and serve as a complement to its capabilities. Our experts at HGS ensure your contact center’s menial tasks are automated instantly, accurately summarized, categorized, and analyzed in a way that enhances the customer experience.

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Case Studies

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Schedule a free consultation with HGS to explore the possibilities of generative AI.

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