HGS Digital

Cloud managed services

Leverage our brawn, bots, and brains for the heavy lifting

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Reliable, proactive, and cost-effective IT managed services do exist

Today’s IT departments are often a patchwork of permanent and contract staff, project-specific collaborators, vendors, and more. Keeping these resources aligned is challenging. Partnering with a strategic, responsive managed services partner (MSP) can be transformative!

Engaging an MSP is not akin to abdicating control. With the right MSP, outsourcing some IT services can be truly empowering. (Just ask our clients!)

Collaborating with an MSP enables in-house teams to focus on strategic projects, share the burden of ongoing operations, and gain access to the latest management tools and techniques with one monthly invoice.

But how do you find an MSP with industry knowledge, a client-first approach, credentials, and an unbiased vendor approach? HGS Digital has these qualities in spades!

hands holding a tablet that is displaying a digitalized cloud image

Streamline your IT operations with our cloud managed services

In conversations with clients, we hear about the pressure to deliver improved user experiences. We hear about resource and skills gaps. We hear about privacy, security, audits, and compliance. We hear about competitiveness, digital transformation, and budget restrictions—sometimes in one sentence!

Cloud can address many of these challenges and lighten the on-prem burden. But even cloud services need to be managed to stay current, compliant, stable, and secure. But the real questions are “who?” and “how?”

HGS Digital can take ownership of part or all of the management of your environment. Not only can we manage your cloud services, we can help to optimize operations to allow you to focus on activities that drive true business value.

24/7 monitoring service with L1 support

  • Monitoring, alerts, reporting
  • Training and monitoring tool
  • Root-cause analysis
  • Patching, maintenance, L1-L3 support for:
    • WebCenter sites
    • WebLogic and more

Cloud platform ​​​​​​​management service

  • Cost and billing analytics
  • Cloud optimization and best practices
  • Security and compliance best practices

24/7 cloud
support service

  • 24/7 access to L1-L3 cloud experts
  • Issue resolution support
  • Root cause analysis
  • Incident reporting
Overview of HGS's L1 Cloud Monitoring Service

24/7 monitoring with L1 support

Our around-the-clock cloud monitoring experts are available to watch your environment, alert you to issues, respond to tickets, and provide L1 support to determine and address issues and causes.

This offering includes daily, weekly, and monthly reports to maintain the stability of your environment. At a more granular level, the reports help you to understand monitoring status, ticket trending, average response times, and more—all to ensure the continuous delivery and uptime.

Pair this service with our 24/7 Cloud Support Service for L1–L3 issue diagnosis, root-cause analysis, issue resolution, and reporting.

What do we monitor?

We monitor website, server, cloud, network, application, and real user performance. Across multiple regions and even multiple clouds, we monitor your entire infrastructure with the convenience of a unified web console. We help you to avoid issues before users are aware or affected. With our monitoring service, gain insights on:

  • CPU utilization, CPU by core
  • Memory utilization, break up, memory pages
  • Disk utilization, individual disks
  • Windows services, processes
  • Event logs, syslogs
  • In/out traffic statistics
  • Core application services and processes
  • Server interfaces and traffic details
  • Resources on the server
  • Network function threats
  • VMware monitoring
  • Application performance and behavior
  • Real, individual, and aggregate user experience
  • Website ISP issues, DNS, domain configuration, critical keywords
  • Segment performance by:
    • Browser type and version
    • Transaction accessed by users
    • JavaScript errors
    • Device type

Cloud platform management service

As your cloud use and reliance increases, you may face challenges around management, predictability of spend, billing segregation, and reporting across multiple cloud accounts (or vendors).

Tracking cloud efficiency beyond billing and reporting to include security, optimization, and general best practices for your cloud workloads can be a big undertaking. Our service simplifies usage, accelerates adoption, and increases ROI through:

  • Cost and billing analytics
  • Cloud best practices and optimization
  • Security and compliance best practices
  • Spending thresholds and alerts
  • Detailed reporting

Based on your specific needs, we’ll establish a cadence for customized reports. Reports can identify overall usage and spend by cost center, for example. Point-in-time snapshots, historical and predictive analysis, and notifications can also flag optimization opportunities.

In the event that you need assistance with implementing any changes to optimize your cloud, our Cloud Experts on Demand service are available to work alongside your team.

Image of a team discussing data
Cloud expert monitoring data 24/7 in an office filled with computers

24/7 cloud support service

Finding cloud experts is not always easy. Even as your team transitions from managing on-premises workloads to cloud workloads, they face a learning curve. Our team of advanced cloud resources can provide skills and knowledge transfer to make the transition to the cloud seamless.

In the event that you experiences issues, we offer support services to help your team uncover the cause and expedite remediation. Our Cloud Support Service lets you raise a ticket any time, day or night, and gain access to cloud support professionals who can troubleshoot.

We offer an annual cloud support agreement featuring:

  • 24/7 cloud support desk with L1 support
  • Access to escalation and engagement of L2 and L3 experts for issue resolution assistance
    • Root-cause analysis
    • Monthly reporting

Our cloud support service will lift a weight off your shoulders. Engage with us as you work to achieve and maintain a steady state.

Find strength in cloud numbers

Are you nervous about making a cloud managed services leap of faith? These MSP numbers should ease your mind.

  • Across North America and Europe, companies anticipate allocating hosted and cloud budgets to productivity solutions (14%), online backup/recovery (12%), email hosting (10%), web hosting (8%), business support apps (8%), and cloud storage (7%) (Spiceworks).
  • The global managed services market was valued at $155.91 billion in 2017 and it is expected to reach $296.38 billion by 2023 (Marketwatch).
  • By 2022, up to 60% of organizations will use an external service provider’s cloud managed service offering (Gartner).

Transform your business with our end-to-end cloud services

Moving to cloud enables you to achieve faster time-to-market and free your resources to focus on other business goals. Cloud solutions reduce IT complexity, increase productivity, and provide the flexibility to scale up and down to meet the dynamic needs of your business.

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