SOLUTIONS

Expedite Delivery with
Business Process Automation


Boost speed, accuracy, and profitability with bots.

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Business Process Automation
Gartner Magic Quadrant Leader award laurel
Transformation of the Year award laurel
AI Breakthrough award laurel
CII Operational Excellence Digital Transformation 2023 award
APEX Training award laurel

Get End-to-End Automation Support

Whether you’re new to automation or looking for a partner to blast through your automation to-do list, HGS business process automation solutions can help you make measurable process improvements. If you have numerous automations deployed, an Automation Center of Excellence (CoE) ensures your investments are actively managed and aligned with other organizational initiatives and deployments.

Streamline Processes Everywhere

Robotic Process Automation (RPA)

Use Technology for Rules-Based, Repetitive Tasks

Using bots (i.e., non-invasive software that completes human tasks) and your end-user interfaces and applications to reduce human effort, full RPA automation and hybrid RPA automation solutions can eliminate repetitive tasks with a simple click of a button.

Intelligent (Cognitive) Automation

Execute, Analyze, and Predict With RPA + AI

Intelligent automation uses AI and analytics to process and analyze data, spot patterns and inconsistencies, and predict outcomes – allowing you to execute on suggested innovations using a variety of cognitive automation solutions to differentiate your business.

BP Automation + AI
AI document recognition

Intelligent Document Processing (IDP)

Process and Validate Documents Faster

IDP combines optical character recognition (OCR), RPA, AI, and/or analytics to process files (text, graphics, photos, audio, and video) and extract anything of relevance into a format for further handling by humans or bots. Combining IDP and automation yields unparalleled turnaround times for your customers.

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Automation Consulting

Manage Change and the Day-to-Day With Experts On Demand

With a holistic understanding of project and change management, our automation consultants, analysts, architects, developers, and data scientists can accelerate your transformation and ensure you derive the maximum benefits without disrupting service provision to your customers.

BP Automation - Experts on Demand

Automation Centers of Excellence (CoE)

Maintain and Grow Your Automations

As your systems, processes, policies, and staff evolve over time, so may your bots.

Our teams, technology partners, governance suggestions, and monitoring tools work together to help you manage (and expand) your RPA investments into an Automation Center of Excellence.

Business Process Automation

Identify the RPA Opportunities with the Highest ROI

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Automation Case Studies

Deploy Quickly with existing bots

Deploy Quickly with 600+ Existing Bots

Modernization of business processes has always been at the heart of HGS’s value proposition, and we have a substantial library of ready-to-go resources to help your organization.

  • Finance and Accounting
  • Human Resources
  • Procurement and Legal
  • Shipping and Mailroom
  • Sales and Marketing
  • Onboarding, Operations, and Service

Business Process Automation

Innovate with LeanOps and RPA

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FAQs: Ask Us Anything, Anytime

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What tools does HGS use for automation projects?

We have experience with UiPath, Automation Anywhere, and Power Automate tools, but can work with your preferred tools as well.

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Are HGS resources certified on the respective automation tools?

Yes! 100% of the HGS team members working on your project hold relevant technical, process, and project certifications.

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What deployment models does HGS offer?

We deliver automation as a short-term standalone project, as part of an ongoing CoE, or with outsourcing or transformation initiatives.

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What kind of business processes has HGS automated?

The team has streamlined reporting, transaction, validation, invoicing and claims, onboarding, mail, lookups, multi-system updates, and more.

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Do you automate contact center processes?

Yes! We have decades of experience in finding contact center efficiencies with technology. Please visit our CX Automation page.

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Can HGS help us find processes to automate? How long does that take?

Yes! Our LeanOps assessments can identify, quantify, and prioritize processes ripe for automation within weeks.

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Meet with HGS to learn about our quantifiable, end-to-end automation services.

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