Hinduja Global Solutions
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- eBook | How to define the ROI of Automation?
- eBook | What are the benefits of Automation?
- Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
- Whitepaper | Everything you need to know about CDPs guide
Case Studies
Portfolio Items
- Freshly implemented RPA new draft
- Natural language automation delivers 100 percent disclosure compliance for large financial company
- Freshly implemented RPA increases productivity, saving international bank $340K
- Social media response time cut by 95% for global quick-service restaurant
- HGS deploys 100+ cloud experts for multinational tech company within 2.5 months
- Utility client’s exceptional retention, care, and sales team grows 1,100%
- Reimagined digital customer experience results in increased revenue, retention, and appointments
- Alleviating stranded driver stress with HGS Axle™
- Speeding up the ERS rental car replacement process with group messaging
- A transport triumph: Transformational growth through automation
- Stacking strategies for transformational CX
- HGS's global partnership provides exceptional social care for a multinational Fortune 500 CPG company
- Providing cost savings and lead generation support with social care for a Fortune 500 telecom leader in India
- Delivering excellent customer engagement for the biggest fantasy sports company
- Digital transformation for a diversifying Indian manufacturing company shifting from B2B to B2C
- Keeping patients engaged with India’s finest healthcare facility
- Voice and chat agents conquer virtual hurdles with ease
- Increasing contact center productivity 29% by migrating to Amazon Connect with HGS Digital
- Telecom marketplace provider achieves a 100% conversion rate while shaving costs by 40%
- Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic
- Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers
- Using technology to drive positive brand sentiment for F&B giant’s social media
- Office-to-home cloud migration with 85% CSAT and $184K annual savings
- Value selling drives animal health company's success and increases sales by $2.23M
- Inventory automation enables $11M in savings for agriculture giant
- HGS PULSE platform drives 40% improvement in reporting efficiency
- Regional bank realigns for growth with a CX modernization roadmap
- HGS Digital's cloud acceleration framework reduces implementation cost by 80%
- Building a lead generation contact center solution with Amazon Connect
- Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect
- Contact center migration: Creation of contact flows achieved with Amazon Connect
- HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences
- Improving content management capabilities with a headless content management system
- Implementing artificial intelligence and automated tagging to reduce customer support costs
- Integrating marketing campaigns to improve the overall customer experience
- Establishing a strong digital presence and generating leads through marketing campaigns
- Leveraging Oracle WebCenter Sites to accelerate time to market
- Real-time appointment scheduler application to improve conversions
- Increasing digital engagement with a cohesive content marketing strategy
- Enriching the content management strategy to improve speed to market
- Building customer loyalty through engaging social media content
- Next-gen mobile application to improve end-user experience and maximize sales
- Upgrading Oracle WebCenter Sites for General Electric (GE) Capital
- Managing content, assets, and e-commerce with strategic architecture solution from HGS Digital
- Improving the customer experience with a unified social CRM solution
- Creating a customer-focused content management system (CMS) to increase sales leads
- Implementing process automation and personalization to improve the customer experience
- Making data-driven decisions using a customer data platform (CDP)
- Using a robust digital content management system (CMS) to handle multiple marketing assets
- Leveraging Oracle WebCenter Sites to consolidate multiple web properties
- Leveraging Oracle Webcenter Sites to improve content publishing time
- Creating new digital experiences using Oracle Webcenter Sites
- Leveraging a cohesive intranet portal and user-friendly CMS to improve social sharing
- Tapping into diverse customer segments through website restructuring
- Leveraging Amazon Web Services (AWS) to support a multi-hospital site infrastructure
- Website rebranding to enhance customer engagement and experience
- Enhancing the online user experience by eliminating content silos and simplifying the CMS
- Enabling a 20% growth in FTEs during a government-mandated wage increase
- Driving revenue through customer experience
- Raising the bar on performance, trust: evolving HGS partnership with a Fortune 200 consumer goods company
- Saving 62% of damage claims, boosting CSAT for lawn and garden products leader
- Reducing costs for a next-generation consumer affairs program
- HGS helps client partner rekindle retail success
- Delivering cocreation collaboration to support scale reduce costs by up to 50% for a technology client
- HGS supports car-sharing success: Growing to more than 1 million members
- Streamlining reservations, improving quality, and reducing abandon rates for an airline
- Driving sales conversions and enhanced CSAT for a well-known travel and transit company
- Providing stellar customer service for a high-growth payments app
- Converting 80% of SMS contacts to leads for auto shopping website
- Inspiring growth through retention, AHT, and CSAT wins
- Driving new revenue, efficiencies, and industry-leading CX
- Providing rapid scale and high quality for a high-growth, first-time outsourcer
- HGS website portal achieves 97% resolution rate online in just 90 days
- Delivering EPIC social engagement and in-channel customer care
- Customer complaint resolution and support for a major Indian automobile manufacturer
- Providing high quality, competitive contact center solutions for an automobile major
- Support for CSAT and customer complaint resolution for a major automotive manufacturer
- Supporting, improving finance and accounts operations for one of the largest private banks in India
- Establishing a strong digital presence & generating leads through marketing campaigns
- Nearshore solution drives innovation and cost transformation
- Community commitment powers business growth for HGS customer — a financial services leader
- Delivering breakthrough sales and expanding front- and back-office B2B, B2C support for consumer appliances company
- HGS advances paint company with breakthrough digital expertise
- Creating a positive brand perception for a luxury automotive brand
- HGS and Jamaica Bank achieve symmetry in CSAT and growth
- Revamping the brand strategy and website for a boutique hotel chain
- Delivering ~70% loyalty program renewals increase, 38% conversion rate for a luxury hotel chain
- Increasing sales and accessibility through a UK clothing website
- Accelerating growth with significant conversions, collections for major life insurer
- Serving up best-in-class social customer care and reputation management
- HGS moves needle on sales and retention for Fujitsu, UK Post Office
- HGS empowers retailer with more actionable VOC survey and analytics
- Resolution-based approach drives reduction in email volumes for Indian telco
- Significant cost savings and customer retention for a UK telco
- HGS achieves AHT, CX improvements for consumer electronics leader
- Comprehensive knowledge base drives consistency and transparency
- Consolidating outsourcers results in happier customers and cost savings
- Reducing churn and generating revenue for a North American telco
- Winning partnership equates to DigiCX Excellence for consumer products client
- Driving $70 million in savings for a workers' comp payer
- Managing fluctuating volumes with digital solutions
- Nation-wide energy savings helpline for the UK Department of Energy and Climate Change
- Continuously innovating to transform the telecom customer experience
- Supporting scale and improving efficiency for a major telecom provider
- Integrated ‘digital first’ solution for international visa enquiry service
- Forging personal, unforgettable connections with luxury goods consumers
Blog, news, white papers, eBooks and webinars
Posts by category
- Analyst Reports
- Awards
- 2020 Customer Fest Leadership Award – Best Use of Data and Insights
- 2020 IAOP Global Impact Sourcing Award
- 2020 IAOP Global Outsourcing 100 Award
- 2020 TMC CX Innovation Award
- 2020 Training Top 125
- 2021 IAOP Global Outsourcing 100 Award
- 2021 Winner: Training Top 100
- 2022 Communications Solutions Products of the Year
- 2022 IAOP Global Outsourcing 100 Award
- 2022 ISG Provide Lens: named HGS as a leader in all four quadrants
- 2022 Winner: AI Breakthrough Awards
- 2022 Winner: Training APEX Awards
- 2023 IAOP Global Outsourcing 100
- 2023 Winner: Training APEX Award
- Automation Anywhere IMEA Partner Award
- Best Employee Relations Practices – 2020 World HRD Congress and Awards
- Best Large Customer Service Team 2020 (Finalist)
- Best Use of Social Media – 2020 World HRD Congress and Awards
- Best Workplace Practices – 2020 World HRD Congress and Awards
- Diversity Impact – 2020 World HRD Congress and Awards
- Executive of the Year: Crystal Davis
- 2020 Golden Bridge Business and Innovation Award
- HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
- HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
- HGS has been awarded the Key Differentiator International WFM Award 2022
- HGS has been recognized as a Bronze employer for IWEI 2022
- HGS is the Winner at the Indian CSR Awards 2022
- HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
- IAOP 2020 Excellence in Strategic Partnerships
- IAOP 2021 Excellence in Strategic Partnerships
- IAOP recognizes HGS for excellence in strategic partnerships
- Instahiring Trailblazers 2020 Award
- ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
- Outsource Partner of the Year Award BI Group
- Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
- Stevie Customer Service Team of the Year 2020
- Technology of the Year: Axle™
- The CII DX Award 2021 for Integrated Customer Engagement Model
- The Cloud Computing Excellence Award
- The Cloud Computing Excellence Award 2021 – Cloud Accelerator
- Transformation of the Year: Group Messaging Console
- Woman of the Year in Customer Service – 2022
- Blog
- 10 actionable tips to motivate your contact center agents
- 10 creative ways to leverage advanced analytics
- 10 factors in selecting an automation partner
- 12 Vital metrics and KPIs to measure contact center performance
- 15 benefits of using AI in contact centers
- 4 Important functionalities in customer engagement software
- 4 innovative ways gamification drives success in business
- 5 Essential contact center capabilities for improved CX
- 5 Ways ChatGPT improves customer experience
- 5 Ways Rewarding Employee Experience Improves CX
- 6 Simple ways to achieve quality customer engagement
- Social media playbook: 7 steps to supercharge social customer care
- 8 ways to improve call center productivity
- 9 Steps to defining an enterprise mobile strategy
- Accelerating AI during COVID: Getting more bang from your bots
- Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
- Adopt the right approach to business innovation
- An internal checklist for RPA implementation
- Automation helps employers grapple with fallout of “Great Resignation”
- Become a better business detective with image analytics
- Best-in-class social media customer care: What our experts want you to know
- Beyond the CX: The total experience (TX)
- Boost CSAT, ESAT, retention, and savings with a Modern CX approach
- Boost your digital workforce with Intelligent Document Processing
- Building better chatbots: 7 key considerations
- Call Center vs. Contact Center: 6 key differences
- Can companies continue to price services using FTE and headcount?
- Chatbots: A customer experience relic
- ChatGPT – a social media warrior
- ChatGPT explained: What are its benefits and limitations?
- HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
- Cognitive contact center: Using AI to improve the customer experience
- Combining bots and brains to transform CX: Your questions, answered
- Creative contracting models beyond FTE in the digital era
- Cultural fit – A critical piece to digital transformation RFPs
- Customization for your customers: 5 hyper-personalization trends for 2021
- CX technology for supporting the UK’s most vulnerable customers
- CX trends and advice for inflationary periods
- Digital transformation: Perspectives from HR
- Employee attrition—Exploring the post-pandemic landscape
- Estimate ROI and automation benefits with a LeanOps Assessment
- From POC to COE with RPA Implementation
- Get a grip: Prevent slip-and-falls with AI-powered solutions
- Headless CMS bridges the cross-channel chasm
- Using empathy, understanding and experience to lead
- HGS Agent X – A game-changing contact center software
- HGS continues ISO 9001:2015 and ISO 27001:2013 certifications
- HGS Digital earns ISO 9001 and ISO 27001 certifications
- HGS focuses on giving during holiday season
- HGS joins the Everest Group pledge
- HGS ranked as a leader in all four quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report
- HGS Trend 4: Brand New Capabilities Are Required to Address Consumers
- HGS’s 2020 highlights: Achievement amidst adversity
- Hola, Bonjour, Guten Tag…
- How AI powered calls can improve customer experience
- How do I improve my contact center performance?
- How do I leverage data for better customer experience?
- How do I operate effectively in a remote environment?
- How do I resolve high call volumes?
- How do I transition my contact center to the Cloud?
- How Fast Should Brands Respond to Social Media?
- How knowledge base tools boost contact center agent training
- How to choose the right cloud service provider for your organization
- How to determine a definitive timeline for RPA implementation
- How to elevate the brand reputation of a business
- How to generate more revenue through your contact center
- How to handle increased customer vulnerability
- How to improve agent productivity during remote working
- How to measure contact center operational efficiency
- How to measure the performance of a Customer Data Platform
- How to ramp up VoC programs with AI and contact center automation?
- How to support ADA website compliance: 10 top design tips
- How to unify disjointed CX systems with Customer 360 experience
- I Build for the Future – Episode 1
- Improve agent work-at-home performance with 8 unconventional uses of speech analytics
- Is data privacy at risk with ChatGPT?
- Is your CX feeling the squeeze?
- Maintaining customer relationships in a cost-of-living crisis
- Make way for the metaverse: Plan now for the new CX universe
- Modern outsourcing Is driven by insight and partnership – Not cost!
- Mother’s Day gift personalization
- AI take-aways from the Zendesk “CX Trends 2022” report
- One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
- Preparing for the post-pandemic rise of digital nomadism
- Ready to modernize your contact center? Assess trends with care
- Retail-ready: 5 non-voice CX solutions to deflect high call volume
- Roundtable recap: A few highlights on creative contracting and digital transformation
- A self-sufficient staff: 5 tips for recruiting work-at-home employees
- Bringing service to the client: Why a social contact center is essential for modern customer service
- Tech or treat: Top tricks for digital transformation
- The 5 essential stages of a strong CX journey
- The DIY era of CX: Solving with self-help and agent assist
- The evolution of social media marketing in business
- The future of CX starts with agent augmentation
- The future of work: 5 key insights from CX industry experts
- The need for a game-changing contact center software
- The rise of ChatGPT: Implications and applications of conversational AI
- The significance of omnichannel CX in business
- The top 5 customer experience goals to set for your business
- Top 5 challenges of social media engagement
- Turn Work@Home into on-demand with agent self-scheduling
- Using AI for customer experience insights
- Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy
- What are the top contact center skills for agents and managers?
- What is agent collaboration and its impact on CX?
- What is autonomous CX – Is it different from CX automation?
- What is contact center analytics? Here’s everything you need to know
- What is Google Bard AI? How to use it? Features, use cases, and limitations
- What is hyper-personalization?
- Who owns automation in the enterprise?
- Why leverage cloud and how to get rolling
- Why SageMaker for AI driven organizations
- Winning Technology of the Year: Assisting drivers in distress
- Philippines contact center agents quickly transition to home operations with great results
- ChatGPT
- Series-Cost-of-living-impact-on-cx
- eBooks
- eBook | 10 steps to launch a work-at-home solution
- eBook | 5 strategies for managing a contact center work-at-home solution
- eBook | 5 tips to successfully manage your social media strategy
- eBook | How to define the ROI of automation?
- eBook | What are the benefits of Automation?
- eBook | The top 10 customer experience trends of 2020 UK
- eBook | Everything you need to know about Cloud Governance
- eBook | Everything-you-need-to-know to launching text message customer service
- eBook | How can today’s brands win with a data-driven approach to hyper-personalization?
- eBook | Hyper personalize the banking customer experience
- eBook | Measuring intelligent automation success
- eBook | The top 10 customer experience trends of 2020
- Events
- Past Events
- 18th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
- 18th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
- 19th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
- 2023 IFA: What’s next in digital?
- Consumer Response Summit
- Execs In The Know Customer Response Summit
- CS Week Conference
- Customer Contact Week
- CX BFSI USA Exchange
- CX Exchange BFSI
- CXFO Industry Council Retail Roundtable
- Enterprise Connect
- Upcoming Events
- Past Events
- HGS Digital
- Whitepaper | AI-enabled workplace safety solutions – Download now
- Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
- Whitepaper | Beyond measure: Making social care count
- Whitepaper | DevSecOps: Building secure enterprise applications, at speed
- CIO Digital Summit – Capitalizing on new influence
- CX Personalization: How to unlock brand loyalty in 2023
- Cookies crumble: How CDPs are eating into DMP’s business
- Contact center infrastructure: It’s time to assess your tools and technology
- Digital enterprise CIO transformation
- Whitepaper | Drive better business outcomes with contact center analytics
- Four digital technologies that will transform the customer experience
- HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
- HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
- Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
- How to excel with data analytics
- How to rethink your social media strategy
- New ways companies are putting data and analytics to work
- Redefining recruitment paradigms with automated chatbots at HGS
- Webinar | Rev up revenue with social care opportunities
- Role of change management in automation
- Whitepaper | Speech analytics steers today’s true Voice of the Consumer
- Webinar | Summer of CX: AI, analytics, and cloud
- Transformational CMO
- Translating data to everyday language
- Whitepaper | Valuable visuals: The power of digital-driven image analytics
- How to create a fantastic retail experience that keeps bringing customers back for more
- HGS Healthcare
- Insights-whitepaper
- Partner Releases
- HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
- HGS Digital and Khoros announce partnership dedicated to transforming customer experience
- HGS Digital executes reseller agreement with Adobe
- HGS Digital partners with Glance to enhance digital customer experiences
- HGS partners with Genesys
- HGS partners with Progress
- HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
- HGS UK and MaxContact announce partnership to transform customer experiences
- New Partnership Announcement: HGS and ChatLingual
- Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
- Podcasts
- S03E00 | Introducing CX Champions!
- Episode 0 | Welcome to CXI: Customer Experience Investigators
- Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
- S3E1 | From the Navy to Twilio: Glenn Weinstein
- Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
- Episode 10 | Tackling CX in the year of agility
- Episode 11 | Leveraging technology to improve the employee and customer experience
- Episode 2 | The case of slow customer onboarding
- Episode 3 | How to better understand your customers as humans and support a more diverse UX
- Episode 3 | The Pandemic Pivot
- Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users
- Episode 4 | The case of the missing customer
- Episode 5 | Balancing Automation with Human Interaction
- Episode 6 | The Move to Mobile
- Episode 7 | Scaling Up a DTC Brand
- Episode 8 | Cracking Open the Case Files
- Episode 9 | Bringing digital transformation to a highly regulated industry
- Episode # Season 2 trailer
- Episode 2 | Getting Inside Your Customer’s Head
- S3E2 | Embracing Change to Transform Your CX with Sarah Dekin, President and COO at Hometap
- S3E3 | Jeff Newman: Personalizing CX at Porsche in a Digital-First World
- S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
- S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
- Press Coverage
- 3 Areas where good chatbot design can strengthen customer relationships
- 3 Top customer experience trends every retailer should know about
- Activate edge AI to maximize manufacturing workplace safety
- AI and automation will create more jobs than they will replace
- Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
- Are these the top 5 technologies of future? President and Global CIO, HGS thinks so
- Beating the multi-cloud blues
- Building employee connections: A way forward for successful enterprise
- Business of experiences: shifting paradigm to customer-centric innovations
- Candidates will have to hone their digital capabilities
- Championing change management to accelerate automation
- Changing aspirations of women employees
- ‘Choose to challenge’ to make life happen!
- Corporate enablement in “breaking the bias”
- Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis
- Customer Experience (CX) is the single most important driver today
- Design thinking can help connect tech pros more directly to customer experience
- Driving accessibility and inclusion for PwD
- Driving successful hybrid contact center models with modern tools and technology
- Effective CX strategies amid evolving retail consumer engagement
- Elevating the brand reputation in the era of gen Z
- Employee wellbeing is top priority for firms in the battle for talent
- Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
- Evolving performance management for the hybrid work environment
- Few firms have realized 80% of their CX plans
- Forecasting, resilience, and agility key to adapting to clients’ evolving needs: Group CEO of HGS
- Forget cookies and apps: How to use the voice of the customer as a data source
- Go with the flow and see where it takes you: Natarajan Radhakrishnan
- HGS 2023 Predictions: A new era of customer experience and digital transformation
- HGS mourns the loss of Srichand Parmanand Hinduja (1935-2023)
- HGS moves quickly to migrate contact center technology to cloud
- HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
- HGS wins 7 awards for distinctions in customer experience excellence and employee training
- Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends
- How AI is shaping the future of customer interactions
- How brands are using chatbots creatively to connect with audiences and engage them effectively
- How can hoteliers balance a surge in travel with labor shortages?
- How chatbots can influence customer experience
- How data and analytics are changing customer experience
- How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
- How enterprises are thriving to manage and retain talent In a multi-generational workforce
- How HGS overcame talent acquisition challenges using AI
- How self-service experience can reduce customer confusion and increase satisfaction
- How tech can help councils handle customer vulnerability
- How the emergence of metaverse has resulted in changes in user experience
- How to make tech support faster and easier—for both customers and agents
- Importance of moment marketing – “Take a moment!”
- India Inc is taking steps to recruit more people with disabilities
- International Youth Day: Top Companies for CSR for Youth
- Is automation the answer to hospitality’s labor shortage?
- Lack of talent is threatening cloud projects in India
- Looking for a better tech career in 2022? These advices from leaders could be of help
- Managers have a key role in enabling sustainable inclusion
- Overcoming CX Labor Obstacles
- Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
- Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
- Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
- Partha DeSarkar of HGS: 5 Things I wish someone told me before I became a CEO
- Perfect work-life balance – A new ask of employees today
- Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
- Pride Month Special: How companies are developing a gender inclusive workplace
- Pride not Prejudice: How businesses can become more LGBT+ inclusive
- Public sector customer service and the adoption of cloud technology
- Putting employee experience at the center of digital transformation
- Qualtrics enables HGS to continually improve our employee experience to create a great place to work
- Reassessing CSR focus in times of crisis
- Reinventing the wheel of L&D initiatives for a future-ready workforce
- Revolutionizing CX with chatbots
- Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
- STEM and the glass ceiling: take what is yours
- Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
- Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
- The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
- The Balancing Act: EX + CX
- The big CX decisions to make amid a recession
- The biggest threat to any organisation is not investing in employee growth
- The bread and butter of recruitment marketing: Attraction and retention
- The dawn of the Intelligent Edge
- The E.T.H.O.S Of PRIDE
- The journey to CX personalization: Building on a foundation of intelligent automation
- This Women’s Day, let’s commit to walk the talk
- Top 5 customer experience trends of 2021
- Using smart solutions to create low-effort, high-value tech support
- Venk Korla of HGS Digital on 5 ways to create a wow customer experience
- We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
- What are the benefits/disadvantages of outsourcing for businesses?
- When furloughs are on the table: 6 strategies to put your employees first
- Why and how the most innovative CMOs will own the contact center
- Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
- Will the Microsoft customer experience platform compete in the CX world?
- Women’s Day – Shilpa Sinha Harsh, Senior VP, CSR and D&I, HGS
- World Disability Day: It is high time organisations realised people with disabilities were not a liability
- Press Releases
- Business Process Management industry gets a boost during COVID-19
- Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
- Grant Thornton ranks HGS UK among the fastest-growing Indian companies in the UK
- HGS announces Q4 and full-year results for FY2021
- HGS appoints Patrick Elliott as new CEO for HGS UK
- HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
- HGS selected by the Crown Commercial Services G-Cloud framework as an approved supplier
- HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
- ‘HGS Axle’ smartbot solution improves customer experience for roadside incidents
- HGS Board unanimously approves buyback of equity shares, And welcomes Mr. A. P. Hinduja as Non-Executive Chairman
- HGS Canada Certified as a Great Place to Work® for 2023-2024
- HGS completes acquisition of NXTDIGITAL’s digital media business in India
- HGS completes acquisition of TekLink International
- HGS continues to expand its digital focus, announces acquisition
- HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
- HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
- HGS is on board as one of Valuable 500 companies!
- HGS launches global customer experience hub in Barranquilla, Colombia to support multilingual customer experience needs
- HGS launches new contact center analytics platform
- HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
- HGS plans to set up a new delivery center in Mysuru, Karnataka
- HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
- HGS to acquire Diversify Offshore, Australia
- Hinduja Global Solutions to create over 560 Northern Ireland jobs
- HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
- HGS unveils new digital-led vision
- Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
- Organisations must do more to support vulnerable customers during economic crises, says HGS
- Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
- Why a career in CX is a strong choice for ambitious professionals
- Summit
- UK
- Uncategorized
- Videos
- Webinars
- Webinar | CX survival strategies to leverage new buying behaviours
- Webinar | CX trends 2020: The state of the industry
- Webinar | How to deliver EPIC social media engagement at scale
- Webinar | How to launch a successful work from home program
- Webinar | Leveraging Bots&Brains™ for the new normal
- Webinar | Measuring the voice of your customer in an AI-driven world
- Webinar | Modernizing apps using AWS cloud databases
- Webinar | Optimize your omni-channel personalization strategy
- Webinar | Award-Winning Social Media Strategies for the CX Generation
- Webinar | Steps to navigate social media during a crisis
- Whitepapers
- Whitepaper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
- Whitepaper | A look at disaster recovery and the viability of a cloud-based solution
- Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics
- Whitepaper | Building a contact center for the future
- Whitepaper | Can AI-powered speech analytics improve customer experience
- Whitepaper | Choosing the right outsourced delivery model
- Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
- Whitepaper | Creating an effective social media crisis plan
- Whitepaper | Digital transformation for contact centers
- Whitepaper | Everything you need to know about CDPs guide
- Report | Get your social score
- Whitepaper | How to create an enterprise mobile strategy
- Whitepaper | How to design an effective customer self-service portal
- Whitepaper | Effectively managing the volume of social media activity
- Whitepaper | Using customer data platforms: A guide to successful data-driven, hyper-personalized marketing
- Whitepaper | Cybersecurity threats to enterprises: Surviving the rise of cybercrime
- Whitepaper | Leveraging bot technology to enhance the customer experience
- Whitepaper | Leveraging data to lower roadside assistance expenses
- Whitepaper | Machine learning 101 for savvy retail marketers
- Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
- Report | Rely on a recognized CX leader
- Report | Gartner 2022 Magic Quadrant for Customer Service BPO
- Whitepaper | A must-read guide: Selecting a retail CRM system
- Whitepaper | Tips for integrating AI, bots, and analytics ahead of peak holiday season
- Whitepaper | To offshore or not to offshore
- Whitepaper | Today’s BPO partner caters to BFSI with smart automation, self-service, and a 360-degree view
- Report | Top brands are building customer loyalty online
- Whitepaper | Top10-customer-engagement-excerpt-for-HGS
- Whitepaper | Transforming the marketing department for the digital age
- Whitepaper | Using AI to improve the contact center customer experience
- Which vendor is best positioned to help retail and CPG brands increase CX?
- Reports
