In the news

World Disability Day: It is high time organisations realised people with disabilities were not a liability

Shilpa Sinha Harsh is the SVP – Global Corporate Communications, CSR and D&I at Hinduja Global Solutions.

Article originally published on ETHRWorld
By Shilpa Sinha Harsh

Challenges in hiring people with special abilities

To deal with these challenges, HGS engaged an external subject matter expert to assess the accessibility standards through an audit. The audit helped the company to adapt better practices and supportive infrastructure. HGS worked on making its career portal completely accessible for candidates with special abilities. This has helped the company in receiving applications from all candidates, irrespective of their disabilities. And the company further systematized the process through appropriate assessment and selection procedures and job fitment exercise to ensure a discrimination-free recruitment and selection process.


HGS brand graphic
HGS Everest Pledge

HGS joins the Everest Group pledge

HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
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Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.

Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution

We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
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