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World Disability Day: It is high time organisations realised people with disabilities were not a liability

Shilpa Sinha Harsh is the SVP – Global Corporate Communications, CSR and D&I at Hinduja Global Solutions.

Article originally published on ETHRWorld
By Shilpa Sinha Harsh

Challenges in hiring people with special abilities

To deal with these challenges, HGS engaged an external subject matter expert to assess the accessibility standards through an audit. The audit helped the company to adapt better practices and supportive infrastructure. HGS worked on making its career portal completely accessible for candidates with special abilities. This has helped the company in receiving applications from all candidates, irrespective of their disabilities. And the company further systematized the process through appropriate assessment and selection procedures and job fitment exercise to ensure a discrimination-free recruitment and selection process.


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CX trends and advice for inflationary periods

With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.