In the news

Women’s Day – Shilpa Sinha Harsh, Senior VP, CSR and D&I, HGS


Shilpa Sinha Harsh is the SVP – Global Corporate Communications, CSR and D&I at Hinduja Global Solutions.

Article originally published on DQChannels
An interview with Archana Verma

Shilpa Sinha, Senior VP, CSR and D&I works for the social responsibility, diversity and inclusion for Hinduja Global Solutions. Here she talks about achieving these goals in her role.

How do you strategise for inclusion and diversity in your organisation?

Shilpa – At HGS, we are committed to a diverse workplace (gender, disability, sexual orientation, race, age, nationality, attitude, experience etc.) offering an inclusive environment for every dimension of diversity. We embrace differences and encourage our colleagues to bring their whole self to work.

RECENT NEWS

Is your CX feeling the squeeze?

Is your CX feeling the squeeze?

The cost-of-living crisis puts additional pressure on the CX industry, which has already been hit hard by the pandemic. How we react to this – and ultimately re-emerge following it – will be reliant on strong people, processes, and an unwavering focus on CX. Strong partners focused on nurturing employees may help to weather the “perfect storm.”
Image of a woman having car trouble by the roadside

Winning Technology of the Year: Assisting drivers in distress

In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
Glass building with exterior steel structure

Beyond the CX: The total experience (TX)

A total experience (TX) ensures the goals of all stakeholders, through all channels and interfaces, are met during an engagement. Leveraging technology, putting employees at the heart of the TX, and journey mapping for everyone are logical steps towards a TX.
Chatbot connects different digital icons popping out of the tablet screen
Adult daughter giving mother a gift

Mother’s Day gift personalization

Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
metal structure of a building

Building better chatbots: 7 key considerations

Implementing a chatbot is definitely not a once-and-done affair. Monitoring users’ evolving needs, creating a vision, iterating, and leveraging analytics ensures your chatbot reaches its maximum potential.
A person is interacting with a ChatBot on his mobile phone.

RECENT CASE STUDIES

HGS