In the news
Patrick Elliott, CEO of HGS UK discusses the benefits and disadvantages of outsourcing for buinesses.
Article originally published on Intelligent CXO
The majority of businesses outsource services to some extent, some just through supplier relationships, others by embracing true delivery partnerships. There are many advantages to outsourcing of services including cost savings, round the clock operations, together with access to non-core skills and talent, but whatever the scope, the key success criteria is an effective partnership. A bad pairing risks disrupting the delivery of quality and efficient services to end-users and could be a drain on resources if not implemented in the right way, or by the right people, but get it right and the sum is greater than the parts.
https://hgs.cx/wp-content/uploads/2023/06/Stacy-Armijo.jpeg 553 553 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-01 08:38:442023-06-02 09:29:22S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
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https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5ways-ChatGPT-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-22 13:28:262023-05-22 13:28:345 Ways ChatGPT improves customer experience
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg 338 338 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
The 5 essential stages of a strong CX journey
