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What are the benefits/disadvantages of outsourcing for businesses?
Patrick Elliott, CEO of HGS UK discusses the benefits and disadvantages of outsourcing for buinesses.
The majority of businesses outsource services to some extent, some just through supplier relationships, others by embracing true delivery partnerships. There are many advantages to outsourcing of services including cost savings, round the clock operations, together with access to non-core skills and talent, but whatever the scope, the key success criteria is an effective partnership. A bad pairing risks disrupting the delivery of quality and efficient services to end-users and could be a drain on resources if not implemented in the right way, or by the right people, but get it right and the sum is greater than the parts.