In the news

We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS

Shilpa Sinha Harsh is the SVP – Global Corporate Communications, CSR and D&I at Hinduja Global Solutions.

November 14, 2021

Article originally published on India CSR
An interview with Rusen Kumar

Corporates would require re-building and re-inventing their operations, where viewing social change from a single-organisations’ perspective will be insufficient

At this moment, we are perhaps witnessing a crisis like none other in history – a pandemic that brought countries and businesses to a halt and radically changed human behaviour. It is somewhat inspiring to witness how corporations across the world are stepping up and leveraging their existing resources to make a difference and bring levity, relief and aid in various ways. As we move ahead to a post-pandemic world, philanthropy must be called into action, but perhaps on a different scale than ever before. Corporates would require re-building and re-inventing their operations, where viewing social change from a single-organisations’ perspective will be insufficient

Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses

September 28, 2023

Discover the brilliance of cloud technology and its transformative power. Learn how end-to-end cloud solutions benefit organizations of all sizes, providing advantages like data backup, remote collaboration, robust security, easy maintenance, and cost-effective management.

How Generative AI is Revolutionizing Information Retrieval

September 27, 2023

Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.

Knowledge Sharing in the Era of AI

September 26, 2023

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

September 20, 2023

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.

6 Ways Data Analytics is Enhancing Customer Experience

September 19, 2023

Data analytics can help to enhance CX journeys by providing real-time data. Customer service teams can analyze this data and work on the areas that need improvement. Additionally, companies can use this analytical data to devise strategies that ensure personalized customer engagement and predict upcoming trends.

HGS Philippines Honored as Best Company to Work

September 19, 2023

HGS Agent X Aces Technology Innovation 2023

September 19, 2023

Enhancing CX with Experts-on-Demand

September 17, 2023

By hiring experts on demand, companies can gain a myriad of advantages such as flexibility in terms of scalability, zero set-up cost, punctual deliveries, quality of work, and most importantly, the freedom and skill to craft CX journeys that are personal, effective, and ensure customer retention in the long run.