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Unleash your CX Rockstar: Five strategies for exceptional experiences

Savita Jones is Senior Vice President of North American Operations at HGS

Savita Jones

With 58% of customers willing to pay more for a great customer experience (CX), companies that prioritize CX are more likely to gain a competitive edge, demonstrating a high potential for ROI. However, CX is not a once-a-year strategy session but rather an opportunity to continually look at understanding, engaging, and predicting customers’ next move. In order to stay ahead of the curve, organizations must incorporate elements of technology, embrace and fully support a human-plus-digital world, and commit to delivering an exceptional experience at each interaction.

Article originally published on Call Center Times


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