In the news
Andrew Kokes, Executive Vice President, Global Marketing, discusses how generative AI is improving CX.
Article originally published on Forbes
Global marketing leader at HGS, CX professional, product promoter, outsourcing innovation fan – with a focus on what’s next.
As the customer experience (CX) continues to evolve, artificial intelligence (AI) has changed the industry’s dynamics for good. In fact, McKinsey’s State of AI report shows more than half of companies are investing more than 5% of their digital budgets in AI. One such fiction-come-true generative AI platform making headlines in the market is ChatGPT.
While many AI tools are used in the workplace, none have created buzz quite like ChatGPT. ChatGPT’s dense “neural” network consists of over 175 billion parameters and incredible natural language processing (NLP) abilities that perform tasks with only a few lines of input—offering a flashy tool everyone wants to use.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-evolution.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-20 02:50:382023-09-20 02:50:47From GPT-1 to GPT-4: A Look at the Evolution of Generative AI
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https://hgs.cx/wp-content/uploads/2023/09/HR-asia.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:45:012023-09-19 10:50:00HGS Philippines Honored as Best Company to Work
https://hgs.cx/wp-content/uploads/2023/09/steviewinner.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:39:322023-09-19 10:49:31HGS Agent X Aces Technology Innovation 2023
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-experts-on-demand.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-17 12:38:482023-09-17 12:38:58Enhancing CX with Experts-on-Demand
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-Reputation-Management.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-15 00:34:312023-09-19 12:55:47Social Media Reputation Management: Lessons on Brand Image
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-enhances-CC-agents-performance.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-14 09:02:002023-09-14 09:02:087 Ways ChatGPT Enhances the Performance of Contact Center Agents
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-AI-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-13 05:09:372023-09-13 06:03:37Top 8 ChatGPT Prompts for CX Improvement
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-08 08:16:012023-09-19 10:11:3118 Essential tips for marketers to use UGC to boost user engagementGlobal Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
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