In the news
Shane Schick, Founder, 360 Magazine
Article originally published on 360 Magazine
Andrew Kokes, Global Head of Marketing at HGS, discusses CX recession trends and how to enhance CX through the use of technology platforms.
Given clients’ customers feel more vulnerable during a recession, conversations tend to fall into a couple of key areas. With 360 Magazine’s Shane Schick, he discussed that clients often want to know how they can leverage technology and data to serve customers more quickly and efficiently, the best ways to harness voice of the customer (VOC) and offer more self-service capabilities. When first deploying chatbots, Kokes advised using chatbots as a sort of “copilot” for live agents , training them until they can reach more of an “autopilot” mode.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-efficient-agile-cloud-solution.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-28 05:00:452023-09-28 05:00:57Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses
https://hgs.cx/wp-content/uploads/2023/09/Generative-AI_Information-retrieval-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-27 03:47:512023-09-26 03:50:59How Generative AI is Revolutionizing Information Retrieval
https://hgs.cx/wp-content/uploads/2023/09/Knowledge-sharing-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-26 03:19:452023-09-26 03:19:56Knowledge Sharing in the Era of AI
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-evolution.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-20 02:50:382023-09-20 02:50:47From GPT-1 to GPT-4: A Look at the Evolution of Generative AI
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-6-ways-data-analytics-1.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-19 04:42:372023-09-19 04:42:466 Ways Data Analytics is Enhancing Customer Experience
https://hgs.cx/wp-content/uploads/2023/09/HR-asia.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:45:012023-09-19 10:50:00HGS Philippines Honored as Best Company to Work
https://hgs.cx/wp-content/uploads/2023/09/steviewinner.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:39:322023-09-19 10:49:31HGS Agent X Aces Technology Innovation 2023
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-experts-on-demand.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-17 12:38:482023-09-17 12:38:58Enhancing CX with Experts-on-Demand
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-Reputation-Management.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-15 00:34:312023-09-19 12:55:47Social Media Reputation Management: Lessons on Brand ImageGlobal Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
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