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Telecom’s Evolution: Meeting High Demands with Enhanced Customer Experience


Priyankur Roy, VP of Telecommunication, Media, and Technology at HGS, shares a fresh take on the evolution of the telecommunication industry.

The telecommunications industry has undergone a remarkable transformation in recent years, evolving from a mere connectivity provider to a foundational fabric across industry segments. As connectivity becomes fundamentally ingrained with the operations of businesses, governments, and individuals, telecommunications brands face heightened expectations that require robust customer experience (CX) strategies to remain competitive. So, what are the pivotal changes reshaping the telecom landscape, and how can brands stay ahead in this rapidly evolving terrain?

Article originally published on The Fast Mode

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