In the news

Role of change management in automation


Ram Mohan, SVP of Business Transformation at HGS Digital, asserts that while the IT department is usually tasked with handling automation integration in a company, the most successful strategies will stem from a hybrid approach.

Ram Mohan

Article originally published on IT Pro Portal
Written by Ram Mohan

Save time and resources by taking automation integration out of IT and into the many.

While the need to automate is nothing new, what has changed over the years is what types of tasks can be automated and how much can be automated.

Logically, it makes sense that many activities that are being performed by a person can be accomplished by a machine more cheaply and with more accuracy.

Machines historically have been good at reading what is structured or what is called machine-readable form where there are defined columns and data appears exactly in a pre-defined area. The machine picks up the data from the correct place every time and mimics what the human being does. Many companies have already taken care of these automation requirements or at least it is on their radar. Having said that, we still discover in some cases that there are some of these processes running in some parts of the company where no one has bothered to check. This has nothing to do with the technology team’s lack of will or knowledge but a larger question having to do with who identifies use cases for automation.

RECENT NEWS

CMS wire
HGS outlook 2022 feature image
Image of the 18th annual Frost & Sullivan Executive MindXchange conference site in Ft. Lauderdale, FL.

18th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange

Location: Ft. Lauderdale, FL
Dates: April 3, 2022 - April 6, 2022
Execs In The Know Events

Consumer Response Summit

Location: Clearwater, FL
Dates: Mar 28, 2022 - Mar 30, 2022
Keren Lynch Headshot

RECENT CASE STUDIES

HGS