In the news

Role of change management in automation


Ram Mohan, SVP of Business Transformation at HGS Digital, asserts that while the IT department is usually tasked with handling automation integration in a company, the most successful strategies will stem from a hybrid approach.

Ram Mohan

Article originally published on IT Pro Portal
Written by Ram Mohan

Save time and resources by taking automation integration out of IT and into the many.

While the need to automate is nothing new, what has changed over the years is what types of tasks can be automated and how much can be automated.

Logically, it makes sense that many activities that are being performed by a person can be accomplished by a machine more cheaply and with more accuracy.

Machines historically have been good at reading what is structured or what is called machine-readable form where there are defined columns and data appears exactly in a pre-defined area. The machine picks up the data from the correct place every time and mimics what the human being does. Many companies have already taken care of these automation requirements or at least it is on their radar. Having said that, we still discover in some cases that there are some of these processes running in some parts of the company where no one has bothered to check. This has nothing to do with the technology team’s lack of will or knowledge but a larger question having to do with who identifies use cases for automation.

RECENT NEWS

data-analytics-customer-experience

How do I transition my contact center to the Cloud?

An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
data-analytics-customer-experience

How do I improve my contact center performance?

Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.
data-analytics-customer-experience

How do I leverage data for better customer experience?

Consumers are providing brands with more personal data than…
Image of Henry and Anita

Webinar | Aging in place: Integrating fall risk assessment to ward off frailty

Donna Martin SVP Healthcare Business Developme…
Improve Customer Experience Using Marketing Automation
medical billing and coding

5 Provider Coding Myths, Debunked

Over the past 18 months, healthcare providers have grappled with historic cost and care challenges. The COVID-19 pandemic has increasingly forced providers to assess new areas of transformation to unlock operational value and cost efficiencies.

RECENT CASE STUDIES

Connect with our experts

X