In the news

Qualtrics enables HGS to continually improve our employee experience to create a great place to work


Article originally published on QUALTRICS

Overview

Knowing that workforce attrition was directly impacting the customer experience and profitability, Hinduja Global Solutions (HGS) – a global leader in business process management – selected Qualtrics to personalise and improve the experience for 40,000 employees across 7 countries.

How HGS is closing the experience gap

Agile listening at scale

HGS captures feedback from every call centre agent at key stages of their lifecycle with the company – from onboarding through to exit – to understand their experience and identify suitable actions to take. Engagements are personalised and tailored based on the type of feedback being given and employee location, and feedback is captured across multiple channels. Having a single platform for all employee feedback equips HGS with a holistic, end-to-end view of its entire employee experience.

RECENT NEWS

The evolution of social media marketing in business blog banner image

The evolution of social media marketing in business

Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.
10 actionable tips to motivate your contact center agents

10 actionable tips to motivate your contact center agents

Happy and motivated contact center agents help to succeed in CX across various platforms. Here are tips to keep them motivated.
Chat GPT blog banner

ChatGPT – a social media warrior

Marketing comes with its own set of challenges, and social media engagement is no exception.
HGS brand graphic

Enterprise Connect

Location: Orlando, FL, TX
Dates: March 27, 2023 - March 30, 2023

RECENT CASE STUDIES

HGS