In the news

Qualtrics enables HGS to continually improve our employee experience to create a great place to work

January 28, 2021

Article originally published on QUALTRICS

Overview

Knowing that workforce attrition was directly impacting the customer experience and profitability, Hinduja Global Solutions (HGS) – a global leader in business process management – selected Qualtrics to personalise and improve the experience for 40,000 employees across 7 countries.

How HGS is closing the experience gap

Agile listening at scale

HGS captures feedback from every call centre agent at key stages of their lifecycle with the company – from onboarding through to exit – to understand their experience and identify suitable actions to take. Engagements are personalised and tailored based on the type of feedback being given and employee location, and feedback is captured across multiple channels. Having a single platform for all employee feedback equips HGS with a holistic, end-to-end view of its entire employee experience.

Episode 0 | Introducing CX Champions!

March 29, 2023

HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys

March 28, 2023

The evolution of social media marketing in business

March 28, 2023

Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.