In the news

Q&A: Rory Gentry, AVP of Digital Transformation, HGS


Rory Gentry, AVP of Digital Transformation at HGS

Article originally published on The Retail Bulletin

HGS empowers retailers to enhance their operations, embrace digital transformation and deliver exceptional customer experiences.

Can you tell us a bit about your background?

With almost 20 years of experience, I have held various roles in the retail industry at brands such as Nordstrom and QVC. Since starting my career in 2006, I have seen the retail landscape evolve in ways I never thought possible. The transformation has been remarkable, both for the brands and the consumers that drive change. It is my job to keep my clients at the forefront of that change, and to supply them with the right talent and technologies to succeed.

RECENT NEWS

Hyperautomation Trends Expected in 2024
Cobots: The Future of Process Automation
Industry 5.0: Connecting Humans and Technology for Sustainable Growth
AI for Customer Service: 2024 and Beyond
Customers and Employees Bound by Experience
Drive positive sentiment on social media
Gen AI enhances CX operations

RECENT CASE STUDIES