In the news
Rob Irons, Senior Manager at HGS
Article originally published on Open Access Government
Has cloud (and a pandemic) enabled us to finally punch above our weight?
The advancement of public sector customer service has undoubtedly been due to the adoption of cloud technology, which opens new ways of working, saves delivery costs and supports the social value agenda.
When I think about how things have changed, I have to cast my mind back to 2005 when as a Civil Servant, I co-authored ‘Better Practice Guide- lines for Government Contact Centres. This was written to support the out- comes of the Varney review – ‘Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer’.
At the time, this whitepaper was ground-breaking. Remember this was before Netflix, Spotify and even the iPhone! The paper set the blueprint at the time for how the public sector should be delivering customer services and focused on quality to the citizen, the creation of flexible solutions, and creating an environment for staff that supported the delivery of excellent service.
https://hgs.cx/wp-content/uploads/2023/06/Stacy-Armijo.jpeg 553 553 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-01 08:38:442023-06-02 09:29:22S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
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https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5ways-ChatGPT-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-22 13:28:262023-05-22 13:28:345 Ways ChatGPT improves customer experience
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg 338 338 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
Pride not Prejudice: How businesses can become more LGBT+ inclusive
