In the news

Pride not Prejudice: How businesses can become more LGBT+ inclusive


Shilpa Sinha Harsh is the SVP – Global Corporate Communications, CSR and D&I at Hinduja Global Solutions.

Article originally published on The Times of India

Within the LGBT+ community, the term ‘PRIDE’ is a cultural notion that represents solidarity, collectiveness, and identity as well as resistance to prejudice. Its accompanying iconography communicates to others that LGBT+ people are valued parts of society. It stands as an affirmation of for equal rights, and celebration of visibility, dignity, and diversity in our society. There isn’t a shortcut you can click for inclusion. It’s an ever-changing quest for a more inclusive future. Similarly, there is no one-size-fits-all approach to creating an LGBT+ inclusive workplace. Inclusivity should be viewed as a process as well as a goal.

Today, it’s not enough to just have a written policy in place. Even if a company has internal regulations protecting LGBT+ employees, the organization’s culture may prevent people from bringing their complete selves to work. The need of the hour is for companies to progress from a focus on mere diversity to true ‘inclusion,’ which necessitates a deliberate inclusion plan that moves beyond just ideas and reflections to concrete acts.

RECENT NEWS

Employee experience

5 Ways Rewarding Employee Experience Improves CX

As per research, companies that provide better employee experiences are able to deliver better CX as compared to their competitors.
Genesys logo

HGS partners with Genesys

Genesys and HGS will combine SaaS solutions with deep domain contact center expertise to improve customer and employee interactions.
LeanOps Assessment

Estimate ROI and automation benefits with a LeanOps Assessment

It is strongly recommended to estimate the ROI and automation benefits before implementing automation. Learn more about LeanOps Assessment.
HGS Agent X - contact center solution

HGS Agent X – A game-changing contact center software

HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.
HGS brand graphic

IAOP recognizes HGS for excellence in strategic partnerships

HGS announced today that the International Association of Outsourcing Professionals (IAOP), has nominated HGS and Twilio for a second consecutive year as a recipient of the 2022 Excellence in Strategic Partnerships recognition.
I build for the future - Episode 1

I Build for the Future – Episode 1

In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
Game-changing contact center solution

The need for a game-changing contact center software

The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.

RECENT CASE STUDIES

HGS