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PH needs to sustain position as preferred outsourcing destination

Pushkar Misra, President and CEO – HGS Philippines

Pushkar Misra, CEO & President HGS Philippines

Article originally published on Philippine News Agency

The country should maintain its position as a preferred destination for business process outsourcing (BPO) companies given their large contribution to the Philippine economy, an executive from the Contact Center Association of the Philippines (CCAP) said Tuesday.

In a press conference in Makati City, CCAP managing director Rosario Cajucom-Bradbury said the Philippines has higher reliance on the information technology and BPO (ITBPO) industry compared to other competing countries such as Egypt, India, Mexico, Malaysia and Poland.

Based on the 2028 roadmap of the industry, the share of the ITBPO in the country’s gross domestic product (GDP) is at 8 percent.

This is higher than India’s ITBPO revenue share to its GDP at 4.7 percent, Poland at 3.9 percent, Malaysia at 2.2 percent, Egypt at 1.3 percent and Mexico at 0.3 percent.


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