https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-19 10:11:012022-05-23 10:25:51Is your CX feeling the squeeze?
The cost-of-living crisis puts additional pressure on the CX industry, which has already been hit hard by the pandemic. How we react to this – and ultimately re-emerge following it – will be reliant on strong people, processes, and an unwavering focus on CX. Strong partners focused on nurturing employees may help to weather the “perfect storm.”
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp 580 869 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-18 17:00:152022-05-19 15:27:48Winning Technology of the Year: Assisting drivers in distress
In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg 900 789 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-18 06:41:002022-05-19 06:58:19Episode 10 | Tackling CX in the Year of Agility
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-11 11:42:452022-05-12 15:28:35Beyond the CX: The total experience (TX)
A total experience (TX) ensures the goals of all stakeholders, through all channels and interfaces, are met during an engagement. Leveraging technology, putting employees at the heart of the TX, and journey mapping for everyone are logical steps towards a TX.
https://hgs.cx/wp-content/uploads/2020/07/chatbot-concept.webp 627 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-05 03:32:002022-05-10 15:11:23How chatbots can influence customer experience
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp 580 1650 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-04 08:56:222022-05-12 11:32:45Mother’s Day gift personalization
Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-04 07:23:002022-05-13 07:55:14Episode 9 | Bringing Digital Transformation to a Highly Regulated Industry
https://hgs.cx/wp-content/uploads/2022/04/metal-structure-building-chatbot.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-02 09:33:002022-05-02 10:35:39Building better chatbots: 7 key considerations
Implementing a chatbot is definitely not a once-and-done affair. Monitoring users’ evolving needs, creating a vision, iterating, and leveraging analytics ensures your chatbot reaches its maximum potential.