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India can be R&D lab of the world: Nat Radhakrishnan


Natarajan Radhakrishnan, President and Global CIO, HGS

Natarajan Radhakrishnan

Article originally published on DATAQUEST

We used to talk about the technology and IT services industry on one side and BPM on the other: The skills required, the way services were delivered and client expectations. These were dramatically different between the two. But that line is now going away, and it is becoming one continuum. Today for delivering BPM and customer experience services, lots of technology is needed. Similarly, for delivering technology services, you need process experience.

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