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India can be R&D lab of the world: Nat Radhakrishnan

Natarajan Radhakrishnan, President and Global CIO, HGS

October 12, 2023
Natarajan Radhakrishnan

Article originally published on DATAQUEST

Shared by HGS inPress Coverage
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We used to talk about the technology and IT services industry on one side and BPM on the other: The skills required, the way services were delivered and client expectations. These were dramatically different between the two. But that line is now going away, and it is becoming one continuum. Today for delivering BPM and customer experience services, lots of technology is needed. Similarly, for delivering technology services, you need process experience.

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