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How to avoid security concerns while implementing automation


Phani Dasari, Chief Information Security Officer at HGS, discusses the steps for a successful automation journey and the importance of prioritizing security concerns.

Phani Dasari

Automation has become a basic necessity across all major industries, taking regular work to the next level, where bots and other solutions create efficiencies in traditionally people-heavy customer service tasks. However, rushed or fragmented business processes can expand the attack surface for security challenges and present undesirable cyber risks. The implementation of automation requires adequate preparation, a strong investment, and a meticulous strategy to avoid security challenges and reputation-damaging mistakes.

A recent survey reports that the majority of automation projects fail to take off due to their complexity. For those that do manage to reach the execution stage, there is a 50% chance of them failing. A vast majority of business leaders are not happy with their robotic process automation (RPA) implementation speed.

Article originally published on Information Week

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