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How HGS overcame talent acquisition challenges using AI


Natarajan Radhakrishnan, President and Global CIO, HGS

Natarajan Radhakrishnan

Article originally published on CIO & Leader

During the pandemic, one of the biggest challenges for organizations has been hiring, nurturing, and retaining the best talent. Due to minimal human intervention, conventional hiring processes have become obsolete in the digital-first remote workplace ecosystem. The blurred geographical boundaries have further resulted in stiff competition among organizations to tap the best talent from all parts of the globe.

To transform its recruitment process, provide a stellar experience to the new joiners (selection, screening, and onboarding), aligned with the latest business need, HGS built an AI-based chatbot named Sophie to facilitate hiring.

The hiring landscape can never be so challenging. The possibility of meeting candidates in person is minimal nowadays. Enterprises cannot rely on erstwhile recruitment strategies to derail hiring and onboarding, high-potential candidates

When Bangalore-based IT Service management company Hinduja Global Solutions (HGS) faced a similar challenge during the pandemic, it deliberated extensively with its technology partners and internal technology teams to re-orchestrate and revamp its strategy to match the suitable candidates with the right jobs and skills at a cost and time-efficient manner.

Besides evaluating skill sets, a candidate’s integrity, ethics, confidence, and ability to work efficiently are equally crucial for HGS. And remote talent assessment for such skills needs focused technological interventions.

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