In the news
Natarajan Radhakrishnan, President and Global CIO, HGS
Article originally published on CXO Today
HGS has a co-created automation CoE for their clients where it is supported by a multi-parameter-based prioritization approach. It also has a well-developed analysis of what and when to automate to maximize the value of business. Today, HGS also specializes in using ML and natural language processing that can impact decisions based on emotion detection. Human efficiency combined with the support of automated bot technology is going to be the crux of future business achievements and developments. Mr. Natarajan Radhakrishnan, President and Global CIO, HGS shares insights on the same.
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Episode 2 | The Case of Slow Customer Onboarding
