In the news

How Can Hoteliers Balance A Surge In Travel With Labor Shortages?


Tim Schuh, President of Digital Strategy at HGS, details how hoteliers can balance a surge in leisure travel while navigating a tight labor market.

Tim Schuh, President – Digital Strategy

Article originally published on Forbes
Interview with Gary Drenik

The Covid-19 pandemic has understandably been a turbulent period for hoteliers. And, it seems like far too often more problems are added to the mix, like extreme labor shortages in the hospitality industry, growing customer demands and preferences, new Covid-19 variants – the list goes on. So, the question remains: how can hoteliers provide the best possible experience that guests will enjoy, recommend to their family and friends, and even look forward to returning to the property?

I spoke with HGS’s Tim Schuh, President of Digital Strategy, to learn more about how hoteliers can balance a surge in leisure travel while navigating a tight labor market.

RECENT NEWS

Is data privacy at risk with ChatGPT?

Is data privacy at risk with ChatGPT?

Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
12 Vital metrics and KPIs to measure contact center performance

12 Vital metrics and KPIs to measure contact center performance

Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
HGS mourns the loss of Srichand Parmanand Hinduja
5 Ways ChatGPT improves customer experience

5 Ways ChatGPT improves customer experience

ChatGPT is AI's recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.

RECENT CASE STUDIES

HGS