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How Can Hoteliers Balance A Surge In Travel With Labor Shortages?

Tim Schuh, President of Digital Strategy at HGS, details how hoteliers can balance a surge in leisure travel while navigating a tight labor market.

October 21, 2021

Article originally published on Forbes
Interview with Gary Drenik

Shared by HGS inPress Coverage

Forbes

The Covid-19 pandemic has understandably been a turbulent period for hoteliers. And, it seems like far too often more problems are added to the mix, like extreme labor shortages in the hospitality industry, growing customer demands and preferences, new Covid-19 variants – the list goes on. So, the question remains: how can hoteliers provide the best possible experience that guests will enjoy, recommend to their family and friends, and even look forward to returning to the property?

I spoke with HGS’s Tim Schuh, President of Digital Strategy, to learn more about how hoteliers can balance a surge in leisure travel while navigating a tight labor market.

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By hiring experts on demand, companies can gain a myriad of advantages such as flexibility in terms of scalability, zero set-up cost, punctual deliveries, quality of work, and most importantly, the freedom and skill to craft CX journeys that are personal, effective, and ensure customer retention in the long run.