In the news
Article originally published on Information Today
Chatbots hold a lot of potential for connecting with customers in cost-effective ways, triaging customer requests or inquiries, addressing customer service issues, and more. Jamie Kennedy, Director of Digital Strategy and CX Solutions at HGS discusses how chatbots can be utilized.
https://hgs.cx/wp-content/uploads/2023/03/HGS_Final-2-1.png 3001 3001 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-29 12:50:382023-03-30 16:54:02Episode 0 | Introducing CX Champions!
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https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-03-24 04:01:182023-03-29 13:31:5310 actionable tips to motivate your contact center agents
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-20 13:10:382023-03-23 10:42:44ChatGPT – a social media warrior
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https://hgs.cx/wp-content/uploads/2023/03/STEM.jpg 397 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-10 07:30:572023-03-14 07:50:43STEM and the glass ceiling: take what is yours
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HGS wins 7 awards for distinctions in customer experience excellence and employee...
