In the news

Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends

Nancy Pekala, Vice President of Content Marketing and Strategy at HGS, details five key trends that can be effectively addressed with automation, allowing organizations to work in a more efficient, cost-effective manner.

December 9, 2021

Article originally published on VMBlog
By Nancy Pekala

Shared by HGS inPress Coverage

VMBlog

Automate to Innovate – Five Future of Work Trends

The Great Resignation. The Great Reshuffle. The Great Reimagination. The Great Reprioritization. Whatever name you give the massive labor shifts that have been occurring this year, one thing is clear. Organizations in every industry are grappling with the fallout of a flood of employee resignations and the resulting labor shortfalls.

In this past August alone, a record 4.3 million employees quit their jobs while multiple polls report that half of employees are actively looking for a job.

As a result, the labor churn has left many businesses with no choice but to ramp up their automation efforts. A recent survey found that 3 in 4 business owners are turning to automation in an effort to permanently reduce labor needs. Research from the IBM Institute for Business Value further reveals that the pandemic has advanced the need for digital transformation in 59% of surveyed organizations.

Moving into 2022, businesses will be increasingly leveraging sustainable solutions to automate work, improve employee experience and maintain productivity. Automated processes can address routine tasks, allowing remaining employees to focus on the core job functions that matter most and perform work in a more efficient, cost-effective manner.

Changing Culture So Everyone Is Facing the Customer

October 2, 2023

Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses

September 28, 2023

Discover the brilliance of cloud technology and its transformative power. Learn how end-to-end cloud solutions benefit organizations of all sizes, providing advantages like data backup, remote collaboration, robust security, easy maintenance, and cost-effective management.

How Generative AI is Revolutionizing Information Retrieval

September 27, 2023

Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.

Knowledge Sharing in the Era of AI

September 26, 2023

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

September 20, 2023

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.

6 Ways Data Analytics is Enhancing Customer Experience

September 19, 2023

Data analytics can help to enhance CX journeys by providing real-time data. Customer service teams can analyze this data and work on the areas that need improvement. Additionally, companies can use this analytical data to devise strategies that ensure personalized customer engagement and predict upcoming trends.

HGS Philippines Honored as Best Company to Work

September 19, 2023

HGS Agent X Aces Technology Innovation 2023

September 19, 2023

Enhancing CX with Experts-on-Demand

September 17, 2023

By hiring experts on demand, companies can gain a myriad of advantages such as flexibility in terms of scalability, zero set-up cost, punctual deliveries, quality of work, and most importantly, the freedom and skill to craft CX journeys that are personal, effective, and ensure customer retention in the long run.