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HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue


By James Maguire, Editor-in-Chief of eWeek

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Interview originally broadcast on eWeek
Virgil Wong, Chief Digital Officer at HGS, discusses how to leverage data analytics to improve CX on the eSpeaks panel from eWeek.

Virgil Wong, Chief Digital Officer at HGS, and Nitin Aggarwal, Vice President of Data Analytics at The Smart Cube, discussed why companies struggle with leveraging data analytics – and provided tips on choosing datasets to mine for revenue growth. Virgil and Nitin addressed a variety of topics including why companies struggle to leverage data analytics, what the common obstacles are, and specific ways businesses can use data science to improve experiences for their customers and employees.

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