In the news

HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue


By James Maguire, Editor-in-Chief of eWeek

Photo of Virgil Wong
eWeek logo

Interview originally broadcast on eWeek
Virgil Wong, Chief Digital Officer at HGS, discusses how to leverage data analytics to improve CX on the eSpeaks panel from eWeek.

Virgil Wong, Chief Digital Officer at HGS, and Nitin Aggarwal, Vice President of Data Analytics at The Smart Cube, discussed why companies struggle with leveraging data analytics – and provided tips on choosing datasets to mine for revenue growth. Virgil and Nitin addressed a variety of topics including why companies struggle to leverage data analytics, what the common obstacles are, and specific ways businesses can use data science to improve experiences for their customers and employees.

RECENT NEWS

Thriving in a Data-Driven Age: How Banks are Personalizing Experience

Thriving in a Data-Driven Age: How Banks are Personalizing Experience

Discover the impact of data analytics on the banking industry and why customer data is crucial for personalized banking services.
Unleashing Excellence with Business Process Engineering

Unleashing Excellence with Business Process Engineering

Business process engineering is the foundational cornerstone that paves the way for organizations to truly elevate their customer journey.
How Business Process Improvement (BPI) Maximizes Efficiency in Retail

How Business Process Improvement (BPI) Maximizes Efficiency in Retail

Learn how Business Process Improvement can help retail business owners increase operational efficiency.
The Future of Banking: AI and Predictive Analytics

The Future of Banking: AI and Predictive Analytics

Discover how AI and predictive analytics are revolutionizing the banking industry and shaping the future of financial services.
How to Achieve Customer-Driven Business Transformation with LeanOps

How to Achieve Customer-Driven Business Transformation with LeanOps

The core mission of any business is to create value for its customers, making customer-centricity the ideal foundation for digital transformation. Learn how you can achieve that using LeanOps.
Crafting Customer-Centric Processes with On-Demand Business Process Engineers

Crafting Customer-Centric Processes with On-Demand Business Process Engineers

Discover how Business Process Engineers design customer-centric processes to ensure growth.

RECENT CASE STUDIES