In the news
By James Maguire, Editor-in-Chief of eWeek
Interview originally broadcast on eWeek
Virgil Wong, Chief Digital Officer at HGS, discusses how to leverage data analytics to improve CX on the eSpeaks panel from eWeek.
Virgil Wong, Chief Digital Officer at HGS, and Nitin Aggarwal, Vice President of Data Analytics at The Smart Cube, discussed why companies struggle with leveraging data analytics – and provided tips on choosing datasets to mine for revenue growth. Virgil and Nitin addressed a variety of topics including why companies struggle to leverage data analytics, what the common obstacles are, and specific ways businesses can use data science to improve experiences for their customers and employees.
https://hgs.cx/wp-content/uploads/2023/06/Stacy-Armijo.jpeg 553 553 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-01 08:38:442023-06-02 09:29:22S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-GPT-data-privacy.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-31 05:52:372023-05-31 05:53:26Is data privacy at risk with ChatGPT?
https://hgs.cx/wp-content/uploads/2023/05/GOK_Photo-1-002.jpg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-29 23:17:432023-05-30 15:57:59Why a career in CX is a strong choice for ambitious professionals
https://hgs.cx/wp-content/uploads/2021/10/blog-banner-contact-center-KPI.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-29 07:50:152023-05-29 07:50:2412 Vital metrics and KPIs to measure contact center performance
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-25 10:48:062023-05-30 09:28:58Grant Thornton ranks HGS UK among the fastest-growing Indian companies in the UK
https://hgs.cx/wp-content/uploads/2023/05/Hinduja-Hospital-Banner.png 878 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-24 09:42:002023-05-24 09:54:55HGS mourns the loss of Srichand Parmanand Hinduja (1935-2023)
https://hgs.cx/wp-content/uploads/2023/05/shutterstock_2118695231.jpg 253 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-23 06:45:232023-05-29 07:11:13AI and automation will create more jobs than they will replace
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5ways-ChatGPT-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-22 13:28:262023-05-22 13:28:345 Ways ChatGPT improves customer experience
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg 338 338 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
Hinduja Global Solutions concludes sale of its healthcare services business...
