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Article originally published on International Association of Outsourcing Professionals (IAOP) Pulse Central
Considering that migrating a single customer to new technology can take at least three months, moving a dozen BPO enterprise clients in multiple verticals from on-premise to Twilio, cloud contact center technology, in the same timeframe posed a significant challenge for HGS.
But with the right partner, it proved to be possible.
Drawing on the strength of its partnership with Twilio and its expertise as a contact center technology and service provider, HGS successfully completed the fast changeover – earning an IAOP Excellence in Strategic Partnership award for its stand-out collaboration.
https://hgs.cx/wp-content/uploads/2023/10/CCA-Webinar-video-cover-social-view.webp 701 1340 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-10-02 09:00:192023-10-02 14:45:16Changing Culture So Everyone Is Facing the Customer
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-efficient-agile-cloud-solution.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-28 05:00:452023-09-28 05:00:57Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses
https://hgs.cx/wp-content/uploads/2023/09/Generative-AI_Information-retrieval-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-27 03:47:512023-09-26 03:50:59How Generative AI is Revolutionizing Information Retrieval
https://hgs.cx/wp-content/uploads/2023/09/Knowledge-sharing-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-26 03:19:452023-09-26 03:19:56Knowledge Sharing in the Era of AI
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-evolution.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-20 02:50:382023-09-20 02:50:47From GPT-1 to GPT-4: A Look at the Evolution of Generative AI
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-6-ways-data-analytics-1.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-19 04:42:372023-09-19 04:42:466 Ways Data Analytics is Enhancing Customer Experience
https://hgs.cx/wp-content/uploads/2023/09/HR-asia.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:45:012023-09-19 10:50:00HGS Philippines Honored as Best Company to Work
https://hgs.cx/wp-content/uploads/2023/09/steviewinner.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:39:322023-09-19 10:49:31HGS Agent X Aces Technology Innovation 2023
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-experts-on-demand.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-17 12:38:482023-09-17 12:38:58Enhancing CX with Experts-on-DemandGlobal Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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HGS completes acquisition of TekLink International
