In the news
Article originally published on International Association of Outsourcing Professionals (IAOP) Pulse Central
Considering that migrating a single customer to new technology can take at least three months, moving a dozen BPO enterprise clients in multiple verticals from on-premise to Twilio, cloud contact center technology, in the same timeframe posed a significant challenge for HGS.
But with the right partner, it proved to be possible.
Drawing on the strength of its partnership with Twilio and its expertise as a contact center technology and service provider, HGS successfully completed the fast changeover – earning an IAOP Excellence in Strategic Partnership award for its stand-out collaboration.
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https://hgs.cx/wp-content/uploads/2023/03/Customer-Feedback-scaled.jpg 1031 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-28 09:25:062023-03-31 13:41:51HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
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https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-03-24 04:01:182023-03-29 13:31:5310 actionable tips to motivate your contact center agents
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HGS completes acquisition of TekLink International
