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HGS moves quickly to migrate contact center technology to cloud

Contact center automation

Article originally published on International Association of Outsourcing Professionals (IAOP) Pulse Central

Considering that migrating a single customer to new technology can take at least three months, moving a dozen BPO enterprise clients in multiple verticals from on-premise to Twilio, cloud contact center technology, in the same timeframe posed a significant challenge for HGS.

But with the right partner, it proved to be possible.

Drawing on the strength of its partnership with Twilio and its expertise as a contact center technology and service provider, HGS successfully completed the fast changeover – earning an IAOP Excellence in Strategic Partnership award for its stand-out collaboration.


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