In the news
Larry Fleischman, Senior Vice President at HGS
Article originally published on VMBlog
The post-pandemic world has had a major impact on companies in terms of their digital presence, as consumers were forced to shift from traditional brick-and-mortar experiences to predominantly (if not solely) online. This shift in preference has resulted in companies investing in digital solutions that resulted in better CX, a trend that followed us into 2022 and will continue to do so into 2023: over 65% of companies have stated they are increasing CX spending in the next year, by an average of 24%.
As the CX landscape continues to evolve in 2023, here are some key trends that will be affected in 2023.
https://hgs.cx/wp-content/uploads/2023/06/Stacy-Armijo.jpeg 553 553 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-01 08:38:442023-06-02 09:29:22S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-GPT-data-privacy.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-31 05:52:372023-05-31 05:53:26Is data privacy at risk with ChatGPT?
https://hgs.cx/wp-content/uploads/2023/05/GOK_Photo-1-002.jpg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-29 23:17:432023-05-30 15:57:59Why a career in CX is a strong choice for ambitious professionals
https://hgs.cx/wp-content/uploads/2021/10/blog-banner-contact-center-KPI.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-29 07:50:152023-05-29 07:50:2412 Vital metrics and KPIs to measure contact center performance
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-25 10:48:062023-05-30 09:28:58Grant Thornton ranks HGS UK among the fastest-growing Indian companies in the UK
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https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5ways-ChatGPT-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-22 13:28:262023-05-22 13:28:345 Ways ChatGPT improves customer experience
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg 338 338 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
How to generate more revenue through your contact center
