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Exploring Tomorrow: Predictions for Customer Experience and AI in 2024

Sohaib Ahmed, Senior Director CX Program Strategy at HGS, discusses his thoughts and predictions for the CX industry in 2024.

2023 has been monumental for the customer experience (CX) industry. Over the course of the past year, the industry has noticed a change in what customers value, with a move towards more seamless interactions and a growing interest in the practical use of AI.

As we approach 2024, the CX landscape is set to undergo significant transformations, driven by these evolving customer expectations and the relentless progression of technology. These shifts signal the following five predictions for the CX industry heading into 2024.

Article originally published on VMBlog


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