In the news

Evolving performance management for the hybrid work environment


Giridhar GV, Executive Vice President – Global Human Resources, HGS

Giridhar

Article originally published on People Matters

“New performance metrics should be based on a qualitative assessment of employee achievements and their contributions to business success. Processes need to be simplified and goals must be aligned to changing business needs,” says Giridhar GV, EVP Global HR at HGS.

Giridhar (Giri) is the Executive Vice President – Global Human Resources at HGS. In his role, he is responsible for managing the entire employee life-cycle in the organisation, crafting HR strategies to drive business outcomes, driving a strong culture and Leadership succession planning, to support the business objectives of HGS.

Giri has close to three decades of work experience spanning across manufacturing, hospitality, BPM, and professional services industries. He has multi-functional and varied industry experience, ranging from start-up operations to setting up a large captive global delivery services centre. He has earlier worked with Indian Hotels Company Ltd (Taj Group of Hotels), [24]7.ai, and EY. His last stint was with EY, where he held senior leadership positions such as COO for EY’s Global Deliver Services in India and as GDS Global Talent Leader.

RECENT NEWS

Effective Ways to Turn Negative CX into Positive CX

Effective Ways to Turn Negative CX into Positive CX

Explore effective strategies to turn negative customer experiences into positive CX and elevate overall customer satisfaction.
User-Centered Design Principles

User-Centered Design Principles—Master the Design-Thinking Process

Explore the key principles of user-centered design and how they can enhance the user experience.
data powered technology webinar feature image
Expert on Demand Solution Architects: Custom Solutions for Complex Business Problems

Expert on Demand Solution Architects: Custom Solutions for Complex Business Problems

Solution Architects bridge the gap between technical and non-technical members within a project. Learn why switching to an on-demand model will allow them to help more companies with their expertise.
Nurturing Customer Connections with Automation

Nurturing Customer Connections with Automation

Learn how automation can help contact and call center agents nurture customer connections through 24/7 support, personalization, and more.
Key Considerations While Navigating the Shift to a New CMS (Content Management System)

Key Considerations While Navigating the Shift to a New CMS

Explore the latest trends and key considerations shaping the switch to new CMS platforms in 2024.
The Power of Empathy in Customer Experience Journeys

The Power of Empathy in Customer Experience Journeys

Empathetic listening and responding is an essential skill to ensure positive and fulfilling CX journeys. Read more to explore the power of empathy in CX.

RECENT CASE STUDIES