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Andrew Kokes, Executive Vice President, Global Marketing, HGS shares his thoughts on critical features for chatbots
Article originally published on Forbes
Andrew Kokes, Executive Vice President, Global Marketing, shares his thoughts with the Forbes Communications Council on must-have functionalities developers should include when engineering a chatbot, along with reasons why such features are critical to ensuring success.
Chatbots have been featured on company websites for quite some time now, helping to reduce costs and make customer service teams more productive by providing instantaneous responses to common customer questions around the clock and collecting data. With recent advances in the capabilities of artificial intelligence tools, many more businesses may be considering jumping on the chatbot bandwagon.
Before deciding to integrate a chatbot into a company site for improved customer service, it is important for leaders to get a clear understanding of what they need, what they want and what is possible.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-evolution.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-20 02:50:382023-09-20 02:50:47From GPT-1 to GPT-4: A Look at the Evolution of Generative AI
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https://hgs.cx/wp-content/uploads/2023/09/blog-banner-Reputation-Management.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-15 00:34:312023-09-19 12:55:47Social Media Reputation Management: Lessons on Brand Image
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-enhances-CC-agents-performance.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-09-14 09:02:002023-09-14 09:02:087 Ways ChatGPT Enhances the Performance of Contact Center Agents
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-AI-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-09-13 05:09:372023-09-13 06:03:37Top 8 ChatGPT Prompts for CX Improvement
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-08 08:16:012023-09-19 10:11:3118 Essential tips for marketers to use UGC to boost user engagementGlobal Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra
CIN: L92199MH1995PLC084610
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