In the news

Driving Successful Hybrid Contact Center Models With Modern Tools And Technology

Marco Colaiacovo, Sr. Director of Work@Home North America, HGS explains the importance of a hybrid workplace and why it’s important for companies to innovate and design the future of the contact center.

September 22, 2021
Photo of Marco Colaiacovo
toolbox

Article originally published on Toolbox

Shared by HGS inPress Coverage
Toolbox

Work-At-Home: No Longer Just For Business Continuity

Before 2020, many companies considered work-at-home models to be a luxury or an extra investment. They’d have a few remote employees on standby to serve as a temporary business continuity solution in case of a weather disaster, but once all was resolved, the entire staff would safely file back into the building and resume business as usual.

During the COVID-19 pandemic, however, brands across every vertical quickly learned the value of offsite employees, and companies whose BPO partners were already accustomed to secure work-at-home implementations are those that have fared the best. Tens of thousands of contact center employees immediately began working remotely for the first time, and most remain virtual today.

Read more

RECENT NEWS

Google Gemini

What is Google Gemini? How to use it? Features and Limitations

Google has finally made the big move and unveiled a new era of Gemini AI. Gemini is Google’s latest large language model (LLM), which has been recently launched to the public.
Customer Focused Cybersecurity

Customer-focused Cybersecurity Remains a Top Focus

In light of recent significant data breaches, the vulnerability of customer information has been prominently underscored. Consequently, companies are placing increased emphasis on safeguarding customer data to preserve trust and credibility.
Data transparency

Navigate the Balance between Customer Data Transparency and Hyper-Personalization

In view of the mass collection of personal data for personalized communication, data misuse has become an increasing concern. Customer data transparency can solve this disconnect.

Unleash your CX Rockstar: Five strategies for exceptional experiences

S4E2 | Prioritizing CX Over Profit: A Conversation with Pink Zebra Moving CEO Ron Holt

This episode features an interview with award-winning CX leader Ron Holt, Founder of Pink Zebra Moving, the first happy moving company. Ron started Pink Zebra in 2020, and is the former CEO & Founder of Two Maids & A Mop, where he served for nearly 19 years. He specializes in franchise development, management, sales & marketing, and leadership. And in this episode, Ron and host Larry Fleischman discuss seizing an opportunity in the market, listening to the customer, and creating a truly remarkable experience.

2024 Winner: Training APEX Awards

Cybersecurity Experts on Demand

Strengthen Your Digital Defense with Cybersecurity Experts-on-Demand

Experts-on-Demand services extend security operations with flexible access to cyber security experts who have the right experience and knowledge.
Cybersecuri

Data Privacy: What is it? Challenges and Best Practices

In an era where technology constantly collects data, understanding data privacy is crucial to maintaining control over how data is collected, used, stored, and shared.

RECENT CASE STUDIES

Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051

CIN: L92199MH1995PLC084610

Online Dispute Resolution (ODR)

© Hinduja Global Solutions Limited. All rights reserved.

Privacy | GDPR | Complaints | Policies | Sitemap |  | Shareholders

Championing change management to accelerate automationCover image of eBook 5 strategies for effectively managing a Work-at-Home solutioneBook | 5 strategies for managing a contact center work-at-home solution