In the news

Customer Experience (CX) is the single most important driver today


Natarajan Radhakrishnan, President and Global CIO, HGS

Natarajan Radhakrishnan

Article originally published on TechGig

We recently talked to Natarajan Radhakrishnan, President & Global Chief Innovation Officer, Hinduja Global Solutions to understand the Intelligent Business Automation trend and how the BPM industry is leveraging this drift caused by AI and ML. Here are the excerpts.

Ever since the emergence of Artificial Intelligence(AI) and Machine Learning(ML), the business world has started revolving around them. AI and ML have paved their way to transform every industry including the BPM sector. A new trend of Intelligent Business Automation has been born in this digital transformation storm. We recently talked to Natarajan Radhakrishnan, President & Global Chief Innovation Officer, Hinduja Global Solutions to understand this trend and how the BPM industry is leveraging this drift. Here are the excerpts –

RECENT NEWS

HGS brand graphic
HGS Everest Pledge

HGS joins the Everest Group pledge

HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
Omnichannel CX

The significance of omnichannel CX in business

Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.

Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution

We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
Industries and verticals who can benefit from robotic process automation
Autonomous CX vs. CX Automation

What is autonomous CX – Is it different from CX automation?

The customer service industry is notably progressing from adopting CX automation to autonomous CX.
Employee experience

5 Ways Rewarding Employee Experience Improves CX

As per research, companies that provide better employee experiences are able to deliver better CX as compared to their competitors.

RECENT CASE STUDIES

HGS