Customer Experience (CX) is the single most important driver today

We recently talked to Natarajan Radhakrishnan, President & Global Chief Innovation Officer, Hinduja Global Solutions to understand the Intelligent Business Automation trend and how the BPM industry is leveraging this drift caused by AI and ML. Here are the excerpts.

Ever since the emergence of Artificial Intelligence(AI) and Machine Learning(ML), the business world has started revolving around them. AI and ML have paved their way to transform every industry including the BPM sector. A new trend of Intelligent Business Automation has been born in this digital transformation storm. We recently talked to Natarajan Radhakrishnan, President & Global Chief Innovation Officer, Hinduja Global Solutions to understand this trend and how the BPM industry is leveraging this drift. Here are the excerpts –