In the news

Championing Change Management to Accelerate Automation


Ram Mohan Natarajan, Senior Vice President of Business Transformation at HGS, details how the use of automation by employees can result in increased productivity and cost efficiencies for organizations.

Ram Mohan
RTInsightslogo

Article originally published on RT Insights

Organizations must actively encourage employees to embrace change and identify use cases for automation that will result in increased productivity and cost efficiencies.

While it may seem like technology is moving at a breakneck pace, there’s nothing new about the applications of automation and robotics technologies to the workplace. Automation has long played a role in the workplace, handling mundane, routine tasks so humans can focus on higher-level, strategic tasks.

What is new, however, is the types and amount of workplace tasks that can be automated. Logically, it makes sense that many activities that are being performed by a person can be accomplished by a machine more cost-effectively and with more accuracy.

RECENT NEWS

AI Breakthrough Award 2022
Image of Everything you need to know about CDP cover
A smiling group at a desk holds onto a large cloud cutout illustrating cloud services
HGS brand graphic
Piggy bank needs rescue

CX trends and advice for inflationary periods

With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.

RECENT CASE STUDIES

HGS