In the news

Championing Change Management to Accelerate Automation


Ram Mohan Natarajan, Senior Vice President of Business Transformation at HGS, details how the use of automation by employees can result in increased productivity and cost efficiencies for organizations.

Ram Mohan
RTInsightslogo

Article originally published on RT Insights

Organizations must actively encourage employees to embrace change and identify use cases for automation that will result in increased productivity and cost efficiencies.

While it may seem like technology is moving at a breakneck pace, there’s nothing new about the applications of automation and robotics technologies to the workplace. Automation has long played a role in the workplace, handling mundane, routine tasks so humans can focus on higher-level, strategic tasks.

What is new, however, is the types and amount of workplace tasks that can be automated. Logically, it makes sense that many activities that are being performed by a person can be accomplished by a machine more cost-effectively and with more accuracy.

RECENT NEWS

HGS brand graphic
HGS Everest Pledge

HGS joins the Everest Group pledge

HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
Omnichannel CX

The significance of omnichannel CX in business

Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.

Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution

We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
Industries and verticals who can benefit from robotic process automation
Autonomous CX vs. CX Automation

What is autonomous CX – Is it different from CX automation?

The customer service industry is notably progressing from adopting CX automation to autonomous CX.
Employee experience

5 Ways Rewarding Employee Experience Improves CX

As per research, companies that provide better employee experiences are able to deliver better CX as compared to their competitors.

RECENT CASE STUDIES

HGS