In the news

Championing Change Management to Accelerate Automation

Ram Mohan Natarajan, Senior Vice President of Business Transformation at HGS, details how the use of automation by employees can result in increased productivity and cost efficiencies for organizations.

Ram Mohan

Article originally published on RT Insights

Organizations must actively encourage employees to embrace change and identify use cases for automation that will result in increased productivity and cost efficiencies.

While it may seem like technology is moving at a breakneck pace, there’s nothing new about the applications of automation and robotics technologies to the workplace. Automation has long played a role in the workplace, handling mundane, routine tasks so humans can focus on higher-level, strategic tasks.

What is new, however, is the types and amount of workplace tasks that can be automated. Logically, it makes sense that many activities that are being performed by a person can be accomplished by a machine more cost-effectively and with more accuracy.


Cloud Computing Excellence Award
CXI Podcast theme icon

How do I operate effectively in a remote environment?

Today's contact centers must adapt to a new remote environment to support both employees and customers.

How do I resolve high call volumes?

Today’s contact centers are turning to AI and machine learning solutions to manage peak call volumes and allow workers to focus on those tasks that matter the most.
Image of an abstract cloud shape over a city scape background

Why SageMaker for AI Driven Organizations

A staggering 72% of organizations that began artificial intelligence (AI) pilots before 2019 have not been able to deploy even a single application in production. And yet enterprises of all sizes confirmed that they because of COVID-19.
CIO personalization whitepaper feature image

How do I transition my contact center to the Cloud?

An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.


Connect with our experts