In the news

Candidates will have to hone their digital capabilities


James Job, Senior Vice President – Talent Acquisition India, HGS


Interview originally on DataQuest magazine

The pandemic has already affected many jobs and careers. How do you see this crisis and how can a candidate become resilient in this situation?

Albert Einstein had said that in the midst of every crisis lies a great opportunity. And I’m so much able to relate to this statement with the current scenario. COVID-19 has impacted businesses and individuals alike. While the pandemic has affected jobs and careers temporarily, there have been a whole lot of new developments that have come in bringing in new opportunities too. Businesses and functions within are operating differently than before… they’ve have gone virtual.

The entire concept of remote working or work-from-home (WFH) has given a new dimension to recruitment, training and other functions. This transformation will bring in new demands which will be digital in nature. In order to become resilient to the new norm of WFH, candidates will have to hone/upskill their digital capabilities.

RECENT NEWS

Invest Northern Ireland and HGS
covid vaccine bandage

Philippines contact center agents quickly transition to home operations with great results

As the COVID-19 pandemic intensified around the world in March…
Image of a conference room

Three ways healthcare engagement models differ from other industries

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
Image of a man having coffee while browsing social media

Social media playbook: 7 steps to supercharge social customer care

Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.

RECENT CASE STUDIES