In the news

Business of experiences: shifting paradigm to customer-centric innovations

Sachin Karweer, Business Head, HGS Interactive

May 25, 2022

Article originally published on Afaqs

If you looked back ten years from now, customer service used to be appreciated. However, times have changed and it is not appreciated, but expected from all businesses today.

There is a sea change in the entire landscape of customer service, with a radical shift in consumer behaviour and expectations. Who would have thought that businesses today would be interacting with consumers using advanced technology such as intelligent assistants, artificial intelligence-powered bots and augmented reality? It is safe to say that futuristic fantasy is today’s reality!

Businesses are moving from a traditional product-centric strategy to one that focuses more on the customer. They are being pushed beyond the tenets and philosophy of customer experience (CX). This is the business of experience (BX).

Changing Culture So Everyone Is Facing the Customer

October 2, 2023

Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses

September 28, 2023

Discover the brilliance of cloud technology and its transformative power. Learn how end-to-end cloud solutions benefit organizations of all sizes, providing advantages like data backup, remote collaboration, robust security, easy maintenance, and cost-effective management.

How Generative AI is Revolutionizing Information Retrieval

September 27, 2023

Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.

Knowledge Sharing in the Era of AI

September 26, 2023

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

September 20, 2023

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.

6 Ways Data Analytics is Enhancing Customer Experience

September 19, 2023

Data analytics can help to enhance CX journeys by providing real-time data. Customer service teams can analyze this data and work on the areas that need improvement. Additionally, companies can use this analytical data to devise strategies that ensure personalized customer engagement and predict upcoming trends.

HGS Philippines Honored as Best Company to Work

September 19, 2023

HGS Agent X Aces Technology Innovation 2023

September 19, 2023

Enhancing CX with Experts-on-Demand

September 17, 2023

By hiring experts on demand, companies can gain a myriad of advantages such as flexibility in terms of scalability, zero set-up cost, punctual deliveries, quality of work, and most importantly, the freedom and skill to craft CX journeys that are personal, effective, and ensure customer retention in the long run.