In the news

Beating the multi-cloud blues


Natarajan Radhakrishnan, President and Global CIO, HGS

Natarajan Radhakrishnan

Article originally published on ETCIO

Organizations have adopted a multi-cloud strategy because of several benefits. However, they are finding themselves in some complex technical and organizational complexities.

An IBM Institute of Business Value report highlighted that 99 percent of organizations in India are using a varied combination of hybrid cloud architecture, compared to 64 percent in 2019.

A multi-cloud strategy is where companies select different things from different cloud service providers as one might be better for certain tasks than others.

While having multi-cloud environment offers several benefits including flexibility to the IT team, it is not devoid of complexities.

RECENT NEWS

Contact center analytics

What is contact center analytics? Here’s everything you need to know

While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.

19th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange

Location: Ft. Lauderdale, FL
Dates: Apr 23, 2023 - April 26, 2023

2023 IFA Annual Convention

Location: Las Vegas, NV
Dates: Feb 26, 2023 - Mar 1, 2023

Execs In The Know Customer Response Summit

Location: Austin, TX
Dates: March 1, 2023 - March 3, 2023
Customer Data Platform

How to measure the performance of a Customer Data Platform

The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
Thought leaders HGS

Using empathy, understanding and experience to lead

We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
Contact center skills

What are the top contact center skills for agents and managers?

We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
Contact centers are revenue centers

What transforms contact centers into growth centers?

There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.

RECENT CASE STUDIES

HGS