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Balancing Technology & Talent to Propel Customer Experience


Savita Jones, Senior Vice President Of North American Operations at HGS, delves into the evolving landscape of customer experience (CX) and the crucial balance between technology and talent.

Savita Jones

With more than 20k employees across 34 delivery centers in eight countries, HGS helps companies create actionable insights on the right tools, people, and processes to drive successful digital transformation journeys.

In her position, Savita provides support to clients and verticals across both Canada and the U.S. with a noteworthy track record of supporting HGS Canada’s growth and expansion. She helps companies employ the perfect mix of advanced technology and human-led services to create world-class CX for leading brands.

Article originally published on SheCanCode

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