In the news

5 tips on using generative AI for CX – without detrimental mistakes

Andrew Kokes, Global Head of Marketing at HGS, discusses best practices while onboarding generative AI to support an excellent CX.

October 4, 2023
Andrew Kokes, Senior Vice President, Global Head of Marketing

Article originally published on CX Network

Shared by HGS inPress Coverage
CX Network

Artificial Intelligence (AI) has taken customer experience (CX) by storm, proving the world’s fascination is not just a trend. In fact, the International Data Corporation (IDC) Worldwide Artificial Intelligence Spending Guide anticipates global spending on AI will increase by 27 percent compared with 2022.

As businesses restructure CX strategies for a major transformation, generative AI is at the forefront of these blueprints. From banking and finance to healthcare and customer service, generative AI is creating ripples across CX strategies. ChatGPT, Bard, Claude, Synthesia, and Coherent Generate are some of the latest generative AI solutions that help with the optimization of various CX tasks. Once onboarded, generative AI has a strong impact, improving a business’s CX and boosting the brand’s reputation.

Read the full article

RECENT NEWS

Unleash your CX Rockstar: Five strategies for exceptional experiences

How to avoid security concerns while implementing automation

We asked the experts: What tech trends will shape 2024?

12 Smart ways to monitor and manage a company’s reputation

Building strong, sustainable relationships with clients

RECENT CASE STUDIES

Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051

CIN: L92199MH1995PLC084610

Online Dispute Resolution (ODR)

© Hinduja Global Solutions Limited. All rights reserved.

Privacy | GDPR | Complaints | Policies | Sitemap |  | Shareholders

6 Ways intelligent automation is transforming the customer service industryMultimodal ChatGPTMultimodal ChatGPT: What can it do and what are its real-world applications...