IAOP recognizes HGS for excellence in strategic partnerships

HGS and Twilio partnership offers clients a single pane view for multiple subsystems and workflows  

CHICAGO, IL, November 3, 2022 — HGS announced today that the International Association of Outsourcing Professionals (IAOP) has nominated HGS and Twilio for a second consecutive year as a recipient of the 2022 Excellence in Strategic Partnerships recognition.

IAOP, a global association bringing together customers, providers, and advisors in a collaborative, knowledge-based environment, acknowledges organizations for demonstrating excellence in collaboration, innovation, and outcomes.

“Over the past two years, our partnership with Twilio has been deeply rooted in collaboration – joining forces to advance customer experiences in a fast and trusted environment,” said Venkatesh Korla, HGS Digital CEO. “HGS’ inclusion on this acclaimed list is a true testament to the many successful deployments we’ve implemented as a partnership, and we look forward to continuing the journey.”

HGS partnered with Twilio in early 2020, at the start of the global pandemic, to combine forces in omnichannel customer experiences and cloud-based subsystems and workflows. Since then, HGS launched a Twilio Center of Excellence with over 40 specialized Twilio developers and over 50 Twilio Flex migrations completed.

“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate HGS as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”

Twilio provides a programmable cloud telecommunication platform and customer engagement tools that promote omnichannel CX, self-service, front and back-end automation, and voice-of-the-customer analytics. The HGS and Twilio partnership, helping to implement new cloud solutions for modern customer service and contact center interactions, was judged by IAOP based on collaborative problem solving, impact of the innovation involved and outcomes and resulting value that was achieved.

HGS was previously recognized in IAOP’s 2020 Excellence in Strategic Partnerships list for its partnership with Sprinklr, a unified customer experience management platform.

About Hinduja Global Solutions (HGS)

A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS is present in seven countries, with over 21,600 employees across 38 delivery centers, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2022, HGS had revenues of Rs. 32,636.9 million (US$ 439 million), excluding revenues of the recently divested healthcare business.

About Twilio

Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO) (LTSE: TWLO), visit: www.twilio.com.

About IAOP

IAOP is the global association that brings customers, providers, and advisors together in a collaborative, knowledge-based environment to promote professional and organizational development, recognition, certification, and excellence in improving business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider, or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. Visit www.IAOP.org.