HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
HGS recognized for completeness of vision and ability to execute
CHICAGO – Feb. 12, 2021 – Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, today announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.
HGS growth is driven by providing tech-enabled solutions such as the HGS Digital cognitive contact center, a next-generation, intelligent-automation-enabled, bot, and AI-driven contact center. A cognitive contact center takes into account the user experience (UX), the stage of the customer journey, and other data to enrich every single interaction. Other cutting-edge solutions from HGS include:
“Our growth is focused on delivering smart CX and better business processes by leveraging the 3As (Automation, Analytics and AI),” said Partha DeSarkar, CEO, HGS. “We’re proud to be positioned as a Leader, which we believe is a testament of our Smarter CX vision and our ability to deliver a better BPO experience for our customers.”
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players.
View a complimentary copy here of the Magic Quadrant report to learn more about HGS’s business process management (BPM) and digital user experience strengths and cautions, among other provider offerings.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation, with deep domain expertise focusing on back office processing, contact centers, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centers in seven countries, making a difference to some of the world’s leading brands across nine key verticals. For the year that ended 31st March 2020, HGS had revenues of US$ 737 million.
Visit https://hgs.cx/ to learn how HGS can help make your business more competitive.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
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