Press Release

HGS enables Form1 Partners to bring best in class, cutting-edge solutions to clients


LONDON, 31 JANUARY, 2024 : Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), has partnered with Form1 Partners, the leading commercialisation partner for B2B tech scale-ups and trusted source of breakthrough technology driving our digital future, to enable the company to bring the best, cutting-edge solutions to its clients.

The opportunities to benefit from technology and innovation have never been greater. This is exemplified by ground-breaking advancements like artificial intelligence (AI) and generative AI. However, the tech and AI boom has created a lot of noise and it’s increasingly hard to engage and validate the latest must have technology.

Form1 helps to bring deep experience of evaluating and selecting the top innovators with real and tangible solutions for corporate and government. Combining this with HGS’s formidable balance sheet, excellence in governance and deep digital expertise will give clients access to cutting-edge technologies and methodologies with the reassurance that these solutions have undergone rigorous evaluation and real-world testing.

“Together, HGS and Form1 partners are committed to solving the most important issues facing businesses today,” said Patrick Elliott, CEO, HGS UK. “This ranges from leveraging AI and elevating customer experience, to closing the digital skills gap and advancing sustainability efforts towards achieving net-zero emissions.”

“At Form1, we are excited to be working with HGS and about the limitless possibilities this partnership unlocks. It’s great to see a big corporate like HGS, prioritising innovation for its clients,” Matt Bunn, Co-CEO, Form1 added.

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About Hinduja Global Solutions (HGS)

A global leader in optimizing the customer experience lifecycle, digital transformation, business process management, and digital media ecosystem, HGS is helping its clients become more competitive every day. HGS’ core BPM business combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. HGS’ digital media business, NXTDIGITAL (, is India’s premier integrated Digital Delivery Platforms Company delivering services via satellite, digital cable and broadband to over 5 million customers across 1,500 cities and towns.

Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has 20,505 employees across 35 delivery centers in nine countries, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2023, HGS had revenues of Rs. 5,006.7 crore (US$ 621.5 million).

Visit to learn how HGS transforms customer experiences and builds businesses for the future.

About Form1 Partners

Form1 Partners is the trusted source of breakthrough technology driving our digital future. Their expert team specialises in forging transformative partnerships between large corporates and innovative tech scale-ups.

Form1 supports corporates to leverage the best emerging technology to solve their most pervasive business challenges, delivering material growth outcomes on a global scale, from creating amazing customer experiences, improving cybersecurity and solving big back-office challenges. In turn, Form1 drives growth for the some of the world’s best scale-ups.

Co-Founders and Co-CEOs at Form1, Matt Bunn and John Downes, bring a wealth of experience in facilitating deep strategic partnerships within the tech ecosystem, having founded and grown Capita’s corporate venture arm, Capita Scaling Partner. The pair have extensive experience in M&A, joint venture and business development. They have secured over £2.8bn of orders between them and have served as directors at over a dozen scale-up firms, helping them to triple their annual revenue on average, secure over 15 successful fund raises and two exits.


Media Contacts
Flora Haslam/Daniel Levy
Finn Partners for HGS