HGS a Leader in the 2022 Gartner ® Magic Quadrant™ for Customer Service BPO
HGS Recognized for Completeness of Vision and Ability to Execute
CHICAGO – March 30,2022 – Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM), today announced that HGS has been positioned by Gartner as a Leader in the Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute.
HGS growth is driven by providing tech-enabled HGS Work Cloud™ solutions such as HGS Agent X™, a next-generation, intelligent-automation-enabled bot. Agent X is part of the AI-driven cognitive contact center, which takes into account the user experience (UX), the stage of the customer journey, and other data to enrich every interaction. Other cutting-edge solutions from HGS include:
“We believe our growth is focused on challenging the status quo approach to customer engagement by delivering smarter CX and better business processes that leverage the 3As (Automation, Analytics and AI),” said Partha DeSarkar, CEO, HGS. “We’re proud to be positioned as a Leader in the report for a second time, which we believe is a testament of our Digital CX vision and our ability to deliver a better BPO experience for our customers.”
Gartner Magic Quadrant gives enterprise technology shoppers an unbiased assessment of how well competing providers are performing against Gartner’s market view and is supplemented by validated user reviews. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.
View a complimentary copy of the Magic Quadrant report to learn more about HGS’s strengths and cautions, among other provider offerings.
Gartner, Magic Quadrant for Customer Service BPO, Deborah Alvord, Kathy Ross, Mark Dauigoy, Uma Challa, March 28, 2022
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A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. Post the Healthcare divestment, HGS has over 19,100 employees across 34 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2021, HGS had revenues of Rs. 5,589 crores (US$ 753.9 million).
Visit https://hgs.cx/ to learn how HGS transforms customer experiences and builds businesses for the future.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
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