Governance, Risk, and Compliance:
UK TeamHGS Website Privacy Statement

Privacy statement and cookie policy

Proprietary Statement & Copyright Notice:
This document is proprietary to Hinduja Global Solutions UK Limited (HGS). All ideas and information contained within the Quality Management System (QMS) is the intellectual property of HGS. These documents are not for general distribution and are meant for use only by the person(s) they are specifically issued to. No person shall lend these documents or give to anyone outside HGS, including its clients.

Copying or unauthorized distribution of these documents, in any form or by any means viz., graphics, electronic or mechanical including photocopying, taping, web distribution or any means of information storage outside of HGS information systems is prohibited. HGS has the right to initiate disciplinary action on individual(s) for any deviation to the proprietary and copyright notice. HGS reserves the right to change, modify, abrogate and/ or rescind this document at any time.

1. Scope

This document is to be hosted and viewable for all UK Data Subject visiting the website, to inform them of the details of HGS’s data processing as required under Article 13 of the UK GDPR.

It does not apply to, nor is intended to be viewable for, non-UK data subject visiting the same site

2. Purpose

HGS UK processes data, and determines the nature of that processing, on its website As a result, HGS is required as a Data Controller to provide certain information to data subjects under Article 13 of the UK GDPR.

This information is provided through the website’s Privacy Statement and Cookie Policy, which is to be available to visitors of that website, informing them of:

  • The identity and the contact details of HGS as controller;
  • The contact details of our data protection officer;
  • The purposes of the processing as well as the legal basis for the processing;
  • The legitimate interests pursued by HGS;
  • The recipients or categories of recipients of the personal data;
  • Transfers of personal data to a third country and the existence of appropriate safeguards and the means by which to obtain a copy of them;
  • The period for which the personal data will be stored, or the criteria used to determine that period;
  • The existence of data subject rights, including the right to withdraw consent;
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO);
  • Whether the provision of personal data is a statutory or contractual requirement, whether the data subject is obliged to provide the personal data, and the possible consequences of failure to provide such data; and
  • The existence of automated decision-making, including profiling, as well as the significance and the envisaged consequences of such processing for the data subject.

3. Opening Statement

HGS is dedicated to protecting the confidentiality and privacy of information entrusted to it. As part of this fundamental obligation, HGS is committed to the appropriate protection and use of personal information (sometimes referred to as “personally identifiable information” or “PII”) that has been collected online.

Generally, our intent is to collect only the personal information that is provided voluntarily by online visitors so that we can offer information and/or services to those individuals or offer information about employment opportunities. Please review this Privacy Statement (“Privacy Statement”) to learn more about how we collect, use, share and protect the PII that we have obtained.

4. Collection and Use of Personal Information

  • 4.1. What Information We Collect

    We obtain personal information about you if you choose to provide it — for example, to contact mailboxes or to register for certain services. In some cases, you will have previously provided your personal information to HGS (if, for example, you are a former employee). If you choose to register or login to a HGS web site using a third party single sign-in service that authenticates your identity and connects your social media login information (e.g., LinkedIn, Google, or Twitter) with HGS, we will collect any information or content needed for the registration or log-in that you have permitted the social media provider to share with us, such as your name and email address. Other information we collect will depend on the privacy settings you have set with your social media provider, so please review the privacy statement or policy of the applicable service.

    When you register or submit personal information to HGS we will use this information in the manner outlined in this privacy statement. Your personal information is not used for other purposes, unless we obtain your permission, or unless otherwise required or permitted by law or professional standards. For example, if you register to HGS web site and provide information about your preferences we will use this information to personalize your user experience. Where you register or login using a third-party single user sign-in we may also recognize you as the same user across any different devices you use and personalize your user experience across other HGS sites you visit. If you send us a resume or curriculum vitae (CV) to apply online for a position with HGS, we will use the information that you provide to match you with available HGS job opportunities.

    In some cases where you have registered for certain services, we will store your email address temporarily until we receive confirmation of the information you provided via an email (i.e., where we send an email to the email address provided as part of your registration to confirm a subscription request).

  • 4.2. The Lawful Bases We Use to Process Your Personal Information

    HGS generally collects only the personal information necessary to fulfil your request. Where additional, optional information is sought, you will be notified of this at the point of collection.

    The law in the United Kingdom allows us to process personal information, so long as we have a ground under the law to do so. It also requires us to tell you what those grounds are. As a result, when we process your personal information, we will rely on one of the following processing conditions:

    • Performance of a contract: This is when the processing of your personal information is necessary in order to perform our obligations under a contract;
    • Legal obligation: This is when we are required to process your personal information in order to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public body or law enforcement agency;
    • Legitimate interests: We will process information about you where it is in our legitimate interest in running a lawful business to do so in order to further that business, so long as it doesn’t outweigh your interests; or
    • our consent: In some cases, we will ask you for specific permission to process some of your personal information, and we will only process your personal information in this way if you agree to us doing so. You may withdraw your consent at any time by contacting HGS at or if you are based in the UK then please contact HGS on or by writing to:

      FAO: DPO,
      Hinduja Global Solutions UK Limited
      Eleventh Floor,
      Vantage West,
      Great West Road,
      TW8 9AJ

    Examples of the ‘legitimate interests’ referred to above are:

    • To offer information and/or services to individuals who visit our web site or offer information about employment opportunities.
    • To prevent fraud or criminal activity and to safeguard our IT systems.
    • To customize individuals’ online experience and improve the performance, usability, and effectiveness of HGS’s online presence.
    • To conduct, and to analyse, our marketing activities.
    • To meet our corporate and social responsibility obligations.
  • 4.3. Automatic collection of personal information

    In some instances, HGS and its service providers uses cookies, web beacons and other technologies to automatically collect certain types of information when you visit us online, as well as through emails that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability, and effectiveness of HGS’s online presence, and to measure the effectiveness of our marketing activities.

    • 4.3.1. IP addresses

      An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form t

    • 4.3.2. Cookies

      Cookies may be placed on your computer or internet-enabled device whenever you visit us online. This allows the site to remember your computer or device and serves a number of purposes.

      On some of our web sites, a notification banner will appear requiring your consent to collect cookies. If you do not provide consent, your computer or internet-enabled device will not be tracked for marketing-related activities. A secondary type of cookie referred to as “user-input” cookies may still be required for necessary functionality. Such cookies will not be blocked through the use of this notification banner. Your selection will be saved in a cookie and is valid for a period of 90 days. If you wish to revoke your selection, you may do so by clearing your browser’s cookies.

      Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (often found in your browser’s Tools or Preferences menu). You may also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of our web sites’ features.

      Further information about managing cookies can be found in your browser’s help file or through sites such as

      Other third-party tools and widgets may be used on our individual web pages to provide additional functionality. Use of these tools or widgets may place a cookie on your device to make their service easier to use, and ensure your interaction is displayed on our webpages properly.

      Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our web sites and geographic origin of visitor trends, and not to identify individual visitors.

      By navigating on our web sites or entering your login details to access areas reserved for registered users, you agree that we can place

    • 4.3.3. Google Analytics

      HGS uses Google Analytics. More information about how Google Analytics is used by HGS can be found here:

      To provide website visitors with more choice on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics.

    • 4.3.4. Web beacons

      A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server. HGS only uses web beacons in accordance with applicable laws.

      HGS or its service providers may use web beacons to track the effectiveness of third-party web sites that provide us with recruiting or marketing services or to gather aggregate visitor statistics and manage cookies.

      You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address, but cookie information will not be recorded.

      In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.

    • 4.3.5. Location-based tools

      HGS may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.

  • 4.4. Social media widgets and applications

    HGS web sites may include functionality to enable sharing via third-party social media applications, such as the Facebook Like button and Twitter widget. These social media applications may collect and use information regarding your use of HGS web sites (see details on ‘Social Sharing’ cookies above). Any personal information that you provide via such social media applications may be collected and used by other members of that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.

    In addition, HGS web sites may host blogs, forums, and other applications or services (collectively “social media features”). The purpose of social media features is to facilitate the sharing of knowledge and content. Any personal information that you provide on any HGS social media feature may be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we may have limited or no control.

  • 4.5. Children

    HGS understands the importance of protecting children’s privacy, especially in an online environment. In particular, our sites are not intentionally designed for or directed at children under the age of 13. It is our policy never to knowingly collect or maintain information about anyone under the age of 13, except as part of an engagement to provide professional services.

5. Sharing and Transfer of Personal Information

  • 5.1. Transfer with the Network of HGS

    We share information about you with other member of the HGS network as part of international engagements, and with HGS International and other member firms where required or desirable to meet our legal and regulatory obligations around the world, as well as part of our legitimate interests detailed in part 4.2 above. Other divisions of the HGS network are also used to provide services to us and you, for example hosting and supporting IT applications, client engagement services and otherwise as required in order to continue to run HGS’s business.

  • 5.2. Transfers to third parties

    We do not share personal information with third parties, except as necessary for our legitimate professional and business needs, to carry out your requests, and/or as required or permitted by law or professional standards.

    HGS will not transfer the personal information you provide to any third parties for their own direct marketing use.

6. Choices

In general, you are not required to submit any PII to HGS online, but we may require you to provide certain PII in order for you to receive additional information about our services and events. HGS may also ask for your permission for certain uses of your PII, and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will try to remove your information promptly, although we may require additional information before we can process your request.

As described in “Cookies” above, if you wish to prevent cookies from tracking you as you navigate our sites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you elect to refuse cookies.

7. Your Rights

Access and correction: you have the right to access to that data. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you, we will provide it to you free of charge. Before providing personal information to you, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. If the information we hold about you is incorrect, you are entitled to ask us to correct any inaccuracies in the personal information.

Object to processing: you have the right to object to us processing your personal information if we are not entitled to use it anymore.

Other Rights: in addition, you may have rights to have your information deleted if we are keeping it too long, have its processing restricted in certain circumstances and/or to obtain copies of information we hold about you in electronic form.

You can make a request or exercise these rights by contacting HGS at or if you are based in the UK then please contact HGS on and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.

8. Data Security and Integrity

HGS has reasonable security policies and procedures in place to protect personal information from unauthorized loss, misuse, alteration, or destruction. Despite HGS’s best efforts, however, security cannot be absolutely guaranteed against all threats. To the best of our ability, access to your personal information is limited to those who have a need to know. Those individuals who have access to the data are required to maintain the confidentiality of such information.

We also make reasonable efforts to retain personal information only for so long: i) as the information is necessary to comply with an individual’s request, ii) as necessary to comply with legal, regulatory, internal business or policy requirements, or iii) until that person asks that the information be deleted. The period for which data is retained will depend on the specific nature and circumstances under which the information was collected; however, subject to requirements of i)-iii) above, personal information will not be retained for more than 2 years.

9. Changes to this Statement

HGS may modify this Privacy Statement from time to time to reflect our current privacy practices. When we make changes to this statement, we will revise the “updated” date at the top of this page. Any changes to the processing of personal information as described in this Privacy Statement affecting you will be communicated to you through an appropriate channel, depending on how we normally communicate with you.

10. Policy Questions and Enforcement

HGS is committed to protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us at or if you are based in the UK then please contact HGS on You may also use this address to communicate any concerns you may have regarding compliance with our Privacy Statement.

If 1 you are not satisfied with the response you receive, you may escalate your concern to the Companies Grievance Officer by sending an email to for Privacy grievances related to UK please send the email to We will acknowledge your email within 3 working days and seek to resolve your concern within one month of receipt. Where the concern is complex, or we have a large volume of concerns, we will notify you. We may accept your concern (and in that case implement one of the measures set out in the ‘Your Rights’ section above), or we may reject your concern on legitimate grounds.

1 “HGS,” “we,” “our,” and “us” refers to Hinduja Global Solutions Limited, a company incorporated under the Indian Companies Act 1956 and/or to any one or more of the subsidiaries of the HGS network.