GDPR – FAQs

Proprietary Statement & Copyright Notice:

This document is proprietary to Hinduja Global Solutions UK Limited (HGS). All ideas and information contained within the Quality Management System (QMS) is the intellectual property of HGS. These documents are not for general distribution and are meant for use only by the person(s) they are specifically issued to. No person shall lend these documents or give to anyone outside HGS, including its clients.

Copying or unauthorized distribution of these documents, in any form or by any means viz., graphics, electronic or mechanical including photocopying, taping, web distribution or any means of information storage outside of HGS information systems is prohibited. HGS has the right to initiate disciplinary action on individual(s) for any deviation to the proprietary and copyright notice. HGS reserves the right to change, modify, abrogate and/ or rescind this document at any time.

FAQs

1. Who is your Data Protection Officer and how do I contact them?
   Our Data Protection Officer is Mark Wilds
   He can be contacted by email at DPO@teamhgs.co.uk and by post at:
   FAO: DPO,
   Hinduja Global Solutions UK Limited
   Eleventh Floor,
   Vantage West,
   Great West Road,
   Brentford,
   London,
   TW8 9AJ
2. What rights are available to me?
   GDPR gives you the following rights, which we will always work to uphold:
   • The right to be informed
   • The right of access
   • The right to rectification
   • The right to erasure
   • The right to restrict processing
   • The right to data portability
   • The right to object
   • Rights in relation to automated decision making and profiling

   Whether or not these rights are applicable depends on your relationship with us. For example, if we are required by law to hold your details, we cannot erase your data upon your request.

3. How do I exercise these rights?
   To exercise these rights, simply contact our DPO at the above details. We will then respond to confirm your request, advise you of any timescale, and request any further information from you we may require to deal with your request.
4. What if I want access to personal data you process on behalf of one of your clients? Such as a call recording.
   Under GDPR, we can only give you access to data that we are controller for. If you make a request for information that we do not control, but rather process for one of our clients, we will inform you in our response to your request and provide you with the details to direct your request towards.
5. Details of how to make a complaint to HGS UK can be found in our Complaints Handling Policy here: www.teamhgs.com/complaints-handling-policy.
6. How do I make a complaint about GDPR?
   If your complaint is about GDPR, you can make a complaint to HGS as per the Complaints Handling Policy process linked above.

   You also have the right under GDPR to complaint to the Information Commissioner’s Officer (ICO) if you are unhappy with our processing of your personal data or how we have handled any of your requests to exercise your data subject rights. The ICO can be contacted through their website here: www.ico.org.uk/.

7. Where is your website privacy policy?
   Our website privacy policy can be found at the following location: www.teamhgs.com/privacy-policy-terms-use.
8. What if I have a general query about your data protection?
   These can also be addressed to our Data Protection Officer using the contact details at the top of this page.