Complaints handling policy
Hinduja Global Solutions
Hinduja Global Solutions
HGS is committed to providing a high-quality service to all our customers. When something goes wrong, we need to be told about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Chief Operations Officer, Carrie Ramskill.
Normally, you will need to bring a complaint to the Chief Executive Officer within 3 months of receiving a final written response from us about your complaint or in line with our contractual terms, whichever is the sooner.
If you wish to exercise any of your rights under the General Data Protection Regulation (GDPR) such as the Right to Rectification, rather than make a complaint, these should be directed to our Data Protection Officer. They can be reached through DPO@teamhgs.co.uk.
Should you wish to know more about your rights, and how they are exercised, please see our Privacy Policy.
If your complaint is about HGS’s handling of your personal data, then you have the right to complain directly to the Information Commissioner’s Office. This can be done so through their website: https://ico.org.uk/make-a-complaint/
Or call their helpline at 0303 123 1113
This policy does not give you contractual rights. HGS reserves the right to amend the terms of this policy at any time.